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How To Connect A Router & Other Devices - Tips From AT&T

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How To Connect A Router & Other Devices - Tips From AT&T

 

router1600.png

Most devices are compatible with the U-verse gateway and do not require any additional steps besides connecting the devices together. If you are trying to connect your printer, you can find more here.

 

 

Connect your Device

  1. Connect the Ethernet cable from the internet port on your router to a yellow Ethernet port on the AT&T gateway.
  2. Disable the wireless on the AT&T gateway if your device is going to have a wireless broadcast, also (this will keep the 2 devices from interfering with each other). To do so, access the AT&T gateway settings by going to http://192.168.1.254. Go into the wireless settings and disable it.
  3. Make sure your router is not on the same subnet as the AT&T gateway. This can lead to IP address conflicts. By default, the AT&T gateway is set to 192.168.1.x.

Troubleshooting

  1. If you are not able to connect online, test to make sure the Ethernet connection works. Connect another device, such as a laptop, to see if that device can get online. If it can, troubleshoot your router. If not, check to make sure the Ethernet cable is good. Try a different Ethernet port.
  2. Remove any devices connected to your gateway and your device. Sometimes 3rd party devices cause issues with the connection. After getting everything working, connect all the devices back.
  3. Reboot or Reset your devices. Try rebooting the devices first. You should be able to do so by unplugging the power and plugging it back. If the reboot does not work, try resetting the devices.
  4. Check the site or manual for your device to see if there are any additional steps or configurations needed to connect.

Advance Settings

  1. After connecting to the internet, some programs or applications may not work or may show issues and require ports to be opened.
  2. After opening the ports on our gateway, you will still need to open the ports on your router to that device.
  3. If you wish to open all the ports to your device, you can set your device in passthrough or DMZ Plus mode. Select your gateway below for instructions on how to do this:
    NVG/ARRIS
    2Wire/Pace

 

Wonder how to change your Wi-Fi passcode? Experiencing slow speeds? Want to improve your Wi-Fi signal? Do you have other questions?  Check out our intenret hub to get the answers to your questions

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎08-08-2017 12:03 PM

Re: Connecting Routers and Other Devices

Need help connecting other devices. Find out more information here.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 8
Contributor

Re: Connecting Routers and Other Devices

I need the network key to connect to the laptop
Message 3 of 8
Tutor

Re: Connecting Routers and Other Devices

I have uverse with AT&T installed BFW210-700 modem.  AT&T would only install one wireless device to confirm wireless connection and installation was working.  We were told to connect our wireless printer thru the set-up menu on printer OR use the Ethernet cable from the wireless printer to connect to open port on modem.  For 2nd printer.....a USB printer, we were told to use the USB cable from the wired printer and use open USB port on the modem to connect.

Neither of those work.  Modem manufacturer sent us back to AT&T.  AT&T requires a support service agreement to assist for $180 per year.

There must be a simple 'fix' for this issue but I cannot find it.

Message 4 of 8
Contributor

Re: Connecting Routers and Other Devices

I bought an XShuai robot vacuum. I am having trouble connecting it to my network via the WeBack app. Itsays connection failed and lists these possible causes:

1.Incorrect password or id

2. Handset unable to switch network

3. Incorrect device model entered 

4. WLAN configured not 2.4G network

 

How do I fix the problem?

 

Message 5 of 8
Contributor

Re: Connecting Routers and Other Devices

how to connect to a roku stick

Message 6 of 8
Contributor

Re: Connecting Routers and Other Devices

I am connected to ATT web with my smart phone. My issue is I am trying to set up a wemo smart home plug and it is not recognizing my ATT internet. I have attempted to add it manually with WP2 security pick using the same address my smart phone lists and password. It will not connect. HELP

Message 7 of 8
Contributor

Re: Connecting Routers and Other Devices

I just switched to att i am having a problem with connecting my tabet to my wifi. They never gave me the wifi address or the password when they installed it can you help me 

Message 8 of 8
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