Explore & discover

Helpful Links

Gateway Authentication Failure

Contributor

Gateway Authentication Failure

I keep getting this error message every time I try to connect devices to my WiFi. Not really sure where to go from here? I've done a reset on the router and I tried to log onto 192.168.1.254 to reset it but it won't load. Any answers would help!

7,718 Views
Message 1 of 2
Administrator

Re: Gateway Authentication Failure

Hello @apinson45


 I understand you need help to signing into your WiFi. This is a unique situation and I would like to get you back online.

To change your Wi-Fi info:
1. Go to your gateway settings.
2. Scroll to Key Things to do Using Your Gateway and select Wi-Fi.
3. Enter the Device Acccess Code (located on the side of your gateway).
4. Select Submit.
5. Change the info for the desired network(s):
     *Wi-Fi name - In the Network Name (SSID) field, enter a new network name.
     *Wi-Fi password - Select Use custom Wi-Fi network password and enter a new password. Please keep in mind, you will need to be connected directly into your gateway, using Ethernet Patch Cable.
https://soc.att.com/2H4NkTw Save.

Once you've successfully changed your Wi-Fi name and password, be sure to reconnect your Wi-Fi devices using the new network info.


Lafayette, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Announcements...

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support