Frequent RG Resets - Oh, not again!

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ACE - Master

Frequent RG Resets - Oh, not again!

[ Edited ]

Wife informed that the service is "freezing up."  She is growing tired of this and so am I. 

 

Before posting my UVRT screens here are two observations:

 

1. I  have severe but wildly intermittent static on my AT&T POTS landline.

 

2. Since June 2010 my distance to VRAD has changed.  This morning it was 2600 but now it is showing 1700.  Odd.

 

3. An AT&T linesman has been in our neighborhood working on the line.  He noted that they were adding additional UV capacity.  Wonder if our pair got twisted with someone elses, again ?

 

 

NOTE: The first screen is from June 2010, the rest today.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1 of 40 (3,189 Views)
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Accepted by topic author dhascall
‎09-30-2015 1:39 AM

Re: Frequent RG Resets - Oh, not again!

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

Message 2 of 40 (2,974 Views)
Expert

Re: Frequent RG Resets - Oh, not again!

Something's going on with UV, since more of us are seeing problems like this. Smiley Sad

That's the 1st thing I noticed, the change in your VRAD distance, Max Rate. and Noise Margins.

 

SomeJoe will be able to figure it out. Smiley Wink

 

 

Message 3 of 40 (2,974 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

[ Edited ]

Thanks SJ & Spd - a bridge tap sounds about right as a linesman has been in the hood this past week and has happened once before, I bet that they got our pairs crossed again.  Luckily no retrains in the last hour and a half.

 

EDIT - I jinxed it.  It retrained just now.  That is 4 in 2 and a half hours

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 40 (2,970 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

Premisis tech is on his way - he does not think that it is a bridge tap but rather water or a short in the pair.  We'll see.  They are now saying "there may be a charge."  Musr be related to the truck roll fees that we are seeing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 40 (2,956 Views)
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Re: Frequent RG Resets - Oh, not again!

Good luck! 

 

I guess SJ was posting at the same time, when I made that comment...my bad. Smiley Wink

Message 6 of 40 (2,953 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

1:00 PM Premises Tech replaced a junction block (?) and then left saying that he was in contact with an I&R manager and that he should be on his way.

 

1:30 PT called from the road and said that he had "cleaned our pair up" on the NID and that I&R should be there in a few

 

2:00 PM I&R came, climbed up a pole for a few minuets and and quickly left, leaving with no explanation, POTS phone or UV.

 

2:20 He returned and spent an hour on the two closest poles to our home.

 

3:20 He came to our door and said that he twisted our pair tight and bypassed the terminal and that UV should be good to go.  He thinks that our internal POTS wiring could be the POTS static issue.

 

All seems good for now. Smiley Happy

 

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 40 (2,932 Views)
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Re: Frequent RG Resets - Oh, not again!

I wonder if this issue is happening with more and more subs because of update/upgrades ATT is rolling out?  It could be that the existing wiring and equipment that we have is not able to handle what ATT is doing.  Its kind of like supplying a new source of water through old pipes.  The pipes were fine with the older weaker source of water, but they can't handle the newer stronger source.  Just a thought.

Message 8 of 40 (2,893 Views)
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Re: Frequent RG Resets - Oh, not again!

dhascall,

 

Can you repost a set of UVRT stats, bitloading, and errors?

 

Message 9 of 40 (2,848 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

 


SomeJoe7777 wrote:

dhascall,

 

Can you repost a set of UVRT stats, bitloading, and errors?

 


I will, tonight.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 40 (2,819 Views)
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Re: Frequent RG Resets - Oh, not again!

I had another meltdown yesterday and today, exactly 34 seconds again.  What is magic about that number?

 

I'll be interested to see what's going on with yours.  Something is up since it's not just one of us. Smiley Sad

Message 11 of 40 (2,533 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

 


spd2demun wrote:

I had another meltdown yesterday and today, exactly 34 seconds again.  What is magic about that number?

 

I'll be interested to see what's going on with yours.  Something is up since it's not just one of us. Smiley Sad


 

Your downtime was (only) 34 seconds?  Wish that is all mine was.....  Sigh.

 

Comcast may seriously be in our futureSmiley Sad

 

Wife said that the RG reset a few times today.  She has already melted down and I'm pertnear ready to, too.  Hope to get the UVRT screenshots up later.

 

The Premisis Tech was looking at replacing my RG (again) yesterday but the new ones do not have PC-USB out - and the NIC is fried in my PC, so that is the only way I can get internet on it unless I buy a wireless dongle for a desktop PC that is just 10 feet away.  He had one fpr sale on his truck.  More $ out of my pocket, though he said that AT&T might work with me.  Argh!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 40 (2,518 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!

[ Edited ]

SJ - Looks like yesterday, all over again.   Razzin frazzin Friggin Frazzem!  Contacting David'sd team as we speak!

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 40 (2,513 Views)
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Re: Frequent RG Resets - Oh, not again!

They charge for the new RGs?  The tech who came to my home didn't have any new ones.  He said there weren't any differences between the newer ones.   But I took that as he either didn't kjnow, or he figured I wouldn't know better.  I haven't had any RG reboots since late Saturday.  Sorry you two are still having issues,

Message 14 of 40 (2,510 Views)
ACE - Master

Re: Frequent RG Resets - Oh, not again!


RCSMG wrote:

They charge for the new RGs?  The tech who came to my home didn't have any new ones.  He said there weren't any differences between the newer ones.   But I took that as he either didn't kjnow, or he figured I wouldn't know better.  I haven't had any RG reboots since late Saturday.  Sorry you two are still having issues,


HEY!  Do not give them any ideas.  No the charge would be for a wireless dongle since he new RG's do not have the rarely used (but I do) PC-USB port.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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