Tutor
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6 Messages
Flashing "red" broadband light on NVG510
I'm at work. When I arrived this AM. The "Broadband" light was flashing red. I did a speed test and I'm fairly good at 7 Mbsp.
Should I reboot now or can it wait to mess with it at the end of the day? If I reboot the NVG510 now will I loose my settings on the modem ? I'd like to look at the modem configuration before I reboot. Why the flashing red? I'd prefer to wait to the end of the day to trouble shoot. Is total loss of service iminent if I wait until the end of the day?
Computer_Joe
Master
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5.9K Messages
10 years ago
Was it still flashing red when you did your speed test?
It's possible they just pushed a firmware update for the modem/router and it was rebooting itself.
Keep an eye on ot it. If it's fashing red while you still have internet access, then something is definitely wrong with the modem/router. If it keeps going from green to flasshing red then you're potentially having line/connection issues.
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d7diesel
Tutor
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6 Messages
10 years ago
The light is flashing red all the time. No green light activity during the speed test. Everything is working well otherwise and if not for the red light I would not be aware of a problem. Perhaps speed is diminished a bit from the usual 9 Mbps to 7 Mbps.
I also spoke with a tech support agent. He detected line "intermittent issues" on the line test from the central office. A technician is scheduled to visit later today. I'd like to verify the modem settings before I do a reboot. That all takes time and the end of the day is preferred for troubleshooting. I'll give feedback here once I know more. For now I'm keeping fingers crossed for today....
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d7diesel
Tutor
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6 Messages
10 years ago
ATT tech did a call to our office. All line tests were normal. He rebooted our gateway through his device. The gateway booted to all green lights. Yes !!
We thank ATT for the excellent service !
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