04-25-2012 6:08 PM
Any one know when a firmware update will be available for the motorola nvg510. It's very frustrating piece of ###. The constant robbing of my browsers home page (Firefox and IE) because the device can't keep connection to the DNS servers 184.108.40.206 and 153. It has gotten very annoying. Does anyone have any ideas how to keep the stupid thing from hijacking my home page url ??? "http://www.google.com/cgi-bin/redirect.ha" (this takes me to a bogus error message about phone lines) takes a lot of wrangling to get it away from the device..
04-01-2013 6:46 PM
This might seem odd, but the error message I got said something about line filters. I re-installed my old DSL line filters. No problems anymore.
04-06-2013 7:26 AM
Hey I dont know if anyone is still finding this thread as they search for a fix but I just wanted to leave this just incase it can help someone else. This video will tell you how to enable telnet and disable the redirect with it http://www.youtube.com/watch?v=o_O6rus8Yqw
05-08-2013 7:24 PM
I switched over from using a 2Wire modem to a Motorola NVG510 and am having my Internet fall offline about every four to six hours , a technician came out yesterday and the first thing he told me was that modem has firmware issues and both AT&T & Motorola now about it, The problem I believe is the Motorola modem was designed for Fiber optics lines only and not copper wires like in my area. AT&T and Motorola should man up and admit this problem and propose a fix rI called them tonight and AT&T is sending me anothermodem we will see what happens. next No doubt about it.Just do a google search for Motorola NVG510 and read what you see.
05-08-2013 7:28 PM
Is there a way to program this modem or put it in bridge mode so that it works only as a modem and not a router ? So that I can use my Linksys Router instead ?
05-09-2013 3:54 PM
05-09-2013 4:11 PM - edited 05-09-2013 4:12 PM
Why is it against the rules to post the fix on this forum that makes no sense.
05-09-2013 4:15 PM
AT&T Is sending me another modem I dont know if it will be a Motorola NVG510 but when I called last night and reported the internet falling offline again after the tech was at my house Tuesday they agreed to send me another modem , are there other modems that AT&T can send me ? Or can I go back to using the 2Wire Home Portale ?
05-09-2013 8:52 PM
05-10-2013 2:16 PM - last edited on 05-11-2013 9:09 PM by Phil-101
Resonse to this, You'd have to post the model number of the 2Wire so I can help you with that.. there are some 2Wires that are just ADSL (DSL) not ADSL2+ (UV IPDSL).
SN********* also listed on the Bar Code
I think this is the model # 2701HG-B
Let me know if there is something missing
From what I was told by the AT&T tech I was switched over from ATM-DSL to IP-DSL , and if anyone told me that there are fiber optics lines in my area then I was given incorrect information there are only Copper lines to the HUB in downtown, This may be an issue that the Mororola NVG510 is designed for a UVERSE Fiber Optics line and not Copper lines.
When my Motorola NVG510 stops allowing me to go online my webbrowser comes up with this on the screen.
http://go microsoft com/cgi-bin/ipdiags ha
[edited for privacy]
05-10-2013 4:53 PM - edited 05-10-2013 5:06 PM
2701 HG-B is your old ADSL modem which is not compatible with U-verse ADSL2+. There is nothing wrong with Fiber Optics vs Copper lines in your area. From the DSLAM to your house is copper, that is what ADSL2+ is and specifically what the modem is designed for. ADSL2+ and ADSL are are different standards with different frequency spectra, they require different modems and different DSLAMS. Both technologies are DSL though and run on copper for the 'last mile' to the NID on your house.
Can you screenshot 'http://go microsoft com/cgi-bin/ipdiags ha' for me please when you see it next? Is that the screen that shows a NAD error and gives the message to either click Continue or Do Not Show? If you don't want to screenshot it, respond with the error number (NAD 2902, NAD 3000, etc) instead.
Also, there is a difference between the NVG510 'hijacking' your browser page and no internet output from the modem. When you can't get online, try to open up command prompt (windows vista: Start -> type cmd -> click on black cmd.exe box up top; windows 7: start -> type cmd -> press enter) and just type 'ping google.com' without the apostraphes. If your ping test looks like this with 4 replies, then the issue is with the diagnostics page and not that you're dropping connection.
05-10-2013 5:03 PM
Thank You. By the way I just received a replacement Motorola NVG510 via UPS just abou an hour ago, so I will be swaping it out if and when this modem goes down.
05-11-2013 11:59 AM
Yes sir that's exactly what I do when m y Internet becomes slow or web pages wont load or are slow to load. I ruin a Ping or Tracert command from the command prompt, and I get time outs. and or no replys. Now late last night I put the replacement Motorola NVG510 in and mailed the other one back this morning, so far everything is still up and running.
05-11-2013 4:23 PM
05-11-2013 7:51 PM
@Bauwls well just as I thought the problem was fixed by replacing the modem the CGI-Bin dot ha as returned. Only by unplugging the NVG510 for 30 seconds and re plugging it in corrects this, This time it went down about twenty four hours after installing the new modem. So here are some snapshots.
05-11-2013 8:16 PM
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!