Firmware update for Motorola nvg510

Tutor

Firmware update for Motorola nvg510

Any one know when a firmware update will be available for the motorola nvg510. It's very frustrating piece of ###. The constant robbing of my browsers home page (Firefox and IE) because the device can't keep connection to the DNS servers 99.99.99.53 and 153. It has gotten very annoying. Does anyone have any ideas how to keep the stupid thing from hijacking my home page url ???   "http://www.google.com/cgi-bin/redirect.ha" (this takes me to a bogus error message about phone lines)  takes a lot of wrangling to get it away from the device..

Message 1 of 62 (136,249 Views)
Highlighted
Contributor

Re: Firmware update for Motorola nvg510

This might seem odd, but the error message I got said something about line filters.  I re-installed my old DSL line filters.  No problems anymore. 

Message 16 of 62 (102,508 Views)
Voyager

Re: Firmware update for Motorola nvg510

Hey I dont know if anyone is still finding this thread as they search for a fix but I just wanted to leave this just incase it can help someone else. This video will tell you how to enable telnet and disable the redirect with it http://www.youtube.com/watch?v=o_O6rus8Yqw

Message 17 of 62 (101,872 Views)
Teacher

Re: Firmware update for Motorola nvg510

I switched over from using  a 2Wire modem to a Motorola NVG510 and am having my Internet fall offline about every four to six hours , a technician came out yesterday and the first thing he told me was that modem has firmware issues and both AT&T & Motorola now about it, The problem I believe is the Motorola modem was designed for Fiber optics lines only and not copper wires like in my area. AT&T and Motorola should man up and admit this problem and propose a fix rI called them tonight and AT&T is sending me anothermodem we will see what happens. next No doubt about it.Just do a google search for Motorola NVG510 and read what you see.

Message 18 of 62 (97,151 Views)
Teacher

Re: Firmware update for Motorola nvg510

Is there a way to program this modem or put it in bridge mode so that it works only as a modem and not a router ? So that I can use my Linksys Router instead ?

Message 19 of 62 (97,148 Views)
Guru

Re: Firmware update for Motorola nvg510

The only true issue with the NVG510 is the sensitive error messages (NAD2902 specifically). If your connection is dropping multiple times a day, the technician was wrong. There is actually a 1-line code change once you root inside the modem to turn off the error messages. If you're content with your internet minus the error messages, then do some research on NVG 510 rooting to fix. Its against the community guidelines to post the fix and I've had those posts removed numerous times.

Bottom line is the NAD2902 points towards real service issues you may not have been aware existed when you had the 2Wire RG beforehand. You can disable the error message OR get a technician (sometimes it takes a few) to fix the service issues.
Message 20 of 62 (96,990 Views)
Teacher

Re: Firmware update for Motorola nvg510

[ Edited ]

Why is it against the rules to post the fix on this forum that makes no sense.

Message 21 of 62 (96,980 Views)
Teacher

Re: Firmware update for Motorola nvg510

AT&T Is sending me another modem I dont know if it will be a Motorola NVG510 but when I called last night and reported the internet falling offline again after the tech was at my house Tuesday they agreed to send me another modem , are there other modems that AT&T can send me ? Or can I go back to using the 2Wire Home Portale ?

Message 22 of 62 (96,970 Views)
Guru

Re: Firmware update for Motorola nvg510

I believe the only ADSL2+ Modems are the Motorola 2210, NVG510, and 2Wire 2701 HGV-B. 2210 are not being proactively shipped and I don't believe Customer Care can ship them out however technicians may still carry them on their tricks. 2701 HGV-B is not carried in ATT's warehouse any longer.

So no, NVG510 is the modem ATT is using for NVG510. A Pace modem should be coming out in the next 6 months.

You'd have to post the model number of the 2Wire so I can help you with that.. there are some 2Wires that are just ADSL (DSL) not ADSL2+ (UV IPDSL).
Message 23 of 62 (96,916 Views)
Teacher

Re: Firmware update for Motorola nvg510

[ Edited ]

@ Bauwls

 

Resonse to this, You'd have to post the model number of the 2Wire so I can help you with that.. there are some 2Wires that are just ADSL (DSL) not ADSL2+ (UV IPDSL).

 

 

SN********* also listed on the Bar Code 

 

I think this is the model # 2701HG-B

 

Let me know if there is something missing

 

From what I was told by the AT&T tech I was switched over from ATM-DSL to IP-DSL , and if anyone told me that there are fiber optics lines in my area then I was given incorrect information there are only Copper lines to the HUB in downtown, This may be an issue that the Mororola NVG510 is designed for a UVERSE Fiber Optics line and not Copper lines.

 

When my Motorola NVG510 stops allowing me to go online my webbrowser comes up with this on the screen.

http://go microsoft com/cgi-bin/ipdiags ha

 

Thank You

 

[edited for privacy]

Message 24 of 62 (96,803 Views)
Guru

Re: Firmware update for Motorola nvg510

[ Edited ]

2701 HG-B is your old ADSL modem which is not compatible with U-verse ADSL2+. There is nothing wrong with Fiber Optics vs Copper lines in your area. From the DSLAM to your house is copper, that is what ADSL2+ is and specifically what the modem is designed for. ADSL2+ and ADSL are are different standards with different frequency spectra, they require different modems and different DSLAMS. Both technologies are DSL though and run on copper for the 'last mile' to the NID on your house.

Can you screenshot 'http://go microsoft com/cgi-bin/ipdiags ha' for me please when you see it next? Is that the screen that shows a NAD error and gives the message to either click Continue or Do Not Show? If you don't want to screenshot it, respond with the error number (NAD 2902, NAD 3000, etc) instead.

 

Also, there is a difference between the NVG510 'hijacking' your browser page and no internet output from the modem. When you can't get online, try to open up command prompt (windows vista: Start -> type cmd -> click on black cmd.exe box up top; windows 7: start -> type cmd -> press enter) and just type 'ping google.com' without the apostraphes. If your ping test looks like this with 4 replies, then the issue is with the diagnostics page and not that you're dropping connection.

 

Message 25 of 62 (96,761 Views)
Teacher

Re: Firmware update for Motorola nvg510

Thank You. By the way I just received a replacement Motorola NVG510 via UPS just abou an hour ago, so I will be swaping it out if and when this modem goes down.

Message 26 of 62 (96,748 Views)
Teacher

Re: Firmware update for Motorola nvg510

@Bauwls,

 

Yes sir that's exactly what I do when m y Internet becomes slow or web pages wont load or are slow to load. I ruin a Ping or Tracert command  from the command prompt, and I get time outs. and or no replys. Now late last night I put the replacement Motorola NVG510 in and mailed the  other one back this morning, so far everything is still up and running.

 

Thanks

Message 27 of 62 (96,588 Views)
Guru

Re: Firmware update for Motorola nvg510

Yeah hopefully everything works out fine with the new modem, however the issue is very rarely a defective modem. If you are having full dropouts and the Broadband light turns red, you'll definitely need a technician.
Message 28 of 62 (96,546 Views)
Teacher

Re: Firmware update for Motorola nvg510

@Bauwls well just as I thought the problem was fixed by replacing the modem the CGI-Bin dot ha as returned. Only by unplugging the NVG510 for 30 seconds and re plugging it in corrects this, This time it went down about twenty four hours after installing the new modem.  So here are some snapshots.

Message 29 of 62 (96,496 Views)
Guru

Re: Firmware update for Motorola nvg510

Yeah that's not a modem issue, it's notifying you that there is no Broadband link to your modem. It may take a few technicians, but this is an issue with your service. I would also recommend asking for credits due to the intermittent hsia once ATT fixes it.

This issue will occur with both the 2701hgv-b and the 2210 until fixed.
Message 30 of 62 (96,485 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.