04-25-2012 6:08 PM
Any one know when a firmware update will be available for the motorola nvg510. It's very frustrating piece of ###. The constant robbing of my browsers home page (Firefox and IE) because the device can't keep connection to the DNS servers 220.127.116.11 and 153. It has gotten very annoying. Does anyone have any ideas how to keep the stupid thing from hijacking my home page url ??? "http://www.google.com/cgi-bin/redirect.ha" (this takes me to a bogus error message about phone lines) takes a lot of wrangling to get it away from the device..
04-25-2012 6:12 PM
04-25-2012 6:19 PM
Thanks, that is what I'm doing. (using a different DNS address) and a static address. But when ever the device loses DNS, can't make a connection, it hijacks my home page url. (redirects me to a diagnostic page) It's stupid and you can't change the DNS setting in the motorola.
04-26-2012 7:21 AM
This has been an ongoing problem with the NVGs. Why AT&T has not addressed it, well, they're AT&T.
I would get a different modem/gateway. From what they offer, the Pace 4111N looks pretty good and have not heard much negative about it. It also looks to have the best wireless out of any of AT&T's offerings.
How can you be in two places at once, when your not anywhere at all?
I really want to become a procrastinator, but I keep putting it off.
There are three kinds of people, those that can count, and those that can't.
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
04-27-2012 10:26 PM
I just switched from the NVG510 to the older Motorola 2210-02-1ATT IP-DSLAM modem and my connectivity and VPN issues went away.
04-30-2012 11:31 AM
Best bet right now if you can find one is the 2210-02-1ATT for IP-DSL. Unfortunately the 4111N is not compatible with IP-DSL right now, though a version is in the works from what I've heard with an unknown release date. When it comes to the 2210 though it is being phased out because the company wants to get send out devices that already have the ATA included and are wireless out of the box.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
04-30-2012 1:50 PM
05-05-2012 8:02 AM
This helped me with my issues - There seems to be an issue with the DNS servers that ATT uses - I changed mine to google DNS public servers and all is well -
08-02-2012 10:44 PM
08-14-2012 4:05 PM
You think the Motorola 2210-02-1ATT IP-DSLAM is a better choice than the NVG510? If so, do you know the best place to get the AT&T model?
08-21-2012 11:20 AM
I am having the same problem over and over >>>>Error message http://www .(google and other sites) .com/cgi-bin/ipdiags.ha. Potential Connection Issue (Message ID: NAD-2902).
The solution to this very annoying problem is to clear your browser cache.
In Firefox options, go to the "Advanced" tab, then the "Network" tab, then under "Cached Web Content" click the button that says "Clear Now." I always make sure to first navigate to some web page that loads correctly, though I'm not sure if this is necessary.
In IE options, go to the "General" tab, then under "Browsing History" click the Delete button, then make sure that "Temporary Internet Files" is checked, then click "Delete."
01-20-2013 5:07 PM
AT&T is not the old AT&T. It's hard to image a network company ever spec'ing network software like AT&T has done with all of their U-Verse devices. This device is being pushed into businesses as a network solution and it does not allow one to disable it's lame DHCP so that a business network can be configure on the business side(private network).
I have worked with both the 2Wire device and the Motorola NVG510 device and both were software spec'ed by AT&T to not allow for private network configuration for a business, yes you can put another router behind these devices but they don't even offer standard bridge configuration. To top it off the NVG510 seems to drop network connections or like other viewers here are seeing fail to resolve DNS connections. To test this device I was testing with streaming sites, like Netflixs and the device will just pause for a bit... This can look like DNS issues since the TCP IP request appears to be dropped.
It appears that AT&T is phasing out the old DSL modems in favor of these u-verse modems but there are serious reliability issues with the two devices I have been testing... anyone have any better luck? I have tested both in Raleigh, NC & Charleston, SC. It's almost impossible to run a business with these devices, I have to tell my clients that they have to keep reissuing their web request either by restarting the browsers or any means possible.
01-21-2013 5:23 AM
02-07-2013 5:35 PM
I am SOOO glad I found this fourm and others like it. Have uVerse and a wonderful NVG510. Yep it goes down daily and AT&T support is beyond worthless. They had my Wife convinced that the reason we were having issues a few days ago was beacouse we did not use the Yellow Cat 5 that came with the unit to connect up to our network (I used a black Cat5e - silly me). Honestly, where do they get these clowns? Glad to know I am not alone. Guess I will just restart the NVG510 daily until AT&T actualy admits they have issues with the NVG 510 modems and issues a software patch of some sort.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!