Ewillis1's profile

Contributor

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1 Message

Friday, June 24th, 2016 12:23 AM

Firestick connection

When I sign in for network connection with my firestick my connection continues to fail but all my other devices can connect, plz help..

Community Support

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6.7K Messages

8 years ago

Hi @Ewillis1,

 

We apologize about the issues, but we will be glad to help. One thing we noticed with the Firestick is that it can run into interference problems from the TV. A lot of people have had success by purchasing an HDMI extender to move the Firestick away from the TV and closer to the gateway.

 

Hope this helps.

 

-ATTU-verseCare

Former Community Manager

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10.4K Messages

8 years ago

Hi @Ewillis1

 

It appears that you had some follow up questions, please open the Forums and log in to access your thread and post a reply.

 

Thank you,

Dmitriy

ACE - Expert

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34.7K Messages

8 years ago

Another thing to note is that you need to power the Amazon FireTV Stick using the included USB adapter; most TVs don't put out enough current to properly power it; usually the Stick will tell you if it doesn't have enough power, but if it just barely has enough...

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