Failed to load resource. WebException: Could not establish trust relationship

Contributor

Failed to load resource. WebException: Could not establish trust relationship

Failed to load resource. WebException: Could not establish trust relationship with remote server.

Message 1 of 20 (5,801 Views)
ACE - Master

Re: Failed to load resource. WebException: Could not establish trust relationship

What are you trying to do?  More info = more help.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 20 (5,799 Views)
Contributor

Re: Failed to load resource. WebException: Could not establish trust relationship

Keeps losing connection to TV. error signal lost. then this error Failed to load resource. WebException: Could not establish trust relationship with remote server. Remote certification has failed validation procedure.
Message 3 of 20 (5,779 Views)
ACE - Expert

Re: Failed to load resource. WebException: Could not establish trust relationship

These messages are appearing on your TV, apparently being generated by your U-verse receiver?

 

Are you watching live TV?  OnDemand?  Some other application?

 

You might try the AT&T U-verse Troubleshoot and Resolve tool: https://ufix.att.com

 

If that doesn't work, trying clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.


This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 20 (5,775 Views)
Contributor

Re: Failed to load resource. WebException: Could not establish trust relationship

have already sent PM. thanks.

Message 5 of 20 (5,767 Views)
Contributor

Re: Failed to load resource. WebException: Could not establish trust relationship

Did you ever resolve this?  I just started getting this on multiple receivers tonight.

Message 6 of 20 (4,328 Views)
Community Support

Re: Failed to load resource. WebException: Could not establish trust relationship

Good morning @kquillen 

 

Sorry to hear that you're having issues on your TV receivers but, we have received your Private Message and we'll be glad to help you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 20 (4,307 Views)
Contributor

@kquillen did you get the problem resolved? I am having t...

@kquillen did you get the problem resolved? I am having the same issue and all 3 of my uverse services are not working
Message 8 of 20 (4,155 Views)
Community Support

Re: @kquillen did you get the problem resolved? I am having t...

Hi spork15,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 20 (4,095 Views)
Contributor

Re: @kquillen did you get the problem resolved? I am having t...

Has there been any resolution tom this? We just got uverse installed (2 tvs) and are having th issue on one of them. There is not a lot of info available on resolving this.

Message 10 of 20 (3,862 Views)
Community Support

Re: @kquillen did you get the problem resolved? I am having t...

Hi @roylant,

 

I apologize about the issues you are having with your U-verse receiver. Make sure the connections are tight. Also, try power cycling the receiver by unplugging the power and plugging it back. If you are still having issues, we may need to look further into the line or equipment. I will send you a private message so we can test further.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 20 (3,853 Views)
Mentor

Re: @kquillen did you get the problem resolved? I am having t...

I've started getting the same error, no issues with the service so far.

Is this error message associated with the new TV client firmware update, and is unable to install the new upadate?

Message 12 of 20 (3,754 Views)
Mentor

Re: @kquillen did you get the problem resolved? I am having t...

It's not your receiver. People all over the US are getting this error. One thread on DSL Reports has people from multiple states reporting this same issue. I see it after my receiver has been off for awhile and then powered up.

Message 13 of 20 (3,738 Views)
Guru

Re: @kquillen did you get the problem resolved? I am having t...

Click Exit to TV button it made my TV work. I had the same problem once so far...

Im not Smart! The Voices in my Head are!!
Message 14 of 20 (3,690 Views)
Tutor

Re: @kquillen did you get the problem resolved? I am having t...

I just started receiving the same error today.  It happens to me when I try to invoke the Menu's Search function.  This function usually works fine.  Neither waiting (more than 30 minutes) nor rebooting the set top box helped.  (more information: at the same time my PC's internet connection slowed down considerably.  I resolved that by making my PC use Google's DNS servers)  Substantive error text follows:

 

Error code 0 - Failed to load resource

 

kx: Failed to load resource

 

WebException: Could not establish trust relationship with remote server

 

WebException: The remote certificate has failed validation procedure

 

************************************************

 

Is it possible AT&T DNS server problems are causing the Uverse errors as well?  Could someone check?

Message 15 of 20 (3,412 Views)