08-01-2018 9:21 AM
I'm being charged a $10 monthly fee for using the NVG589 supplied to me by AT&T. Could I use my own modem/router purchased locally? If so what would the required spec's be? If not, why? What are my options?
The NVG589 does not provide me with a strong signal if I'm in a different room. It never has.
Solved by: Go to Solution.
08-01-2018 12:16 PM
While you may use a private purchase unit it does not remove the gateway fee which is a condition of having the service per the ATT Internet Terms Of Service agreement.
This agreement is agreed to by you in establishing and maintaining the service. If do not agree, per the TOS, you are to stop using the service and call to cancel service.
If you are having trouble with wireless signal reaching others areas may either 1) call and request a replacement if believe gateway is defective, 2) purchase and install a wireless range extender or 3) purchase an install behind the gateway a router with desired features using WAP function. If choose option 3 may want to disable the gateway wifi.
Wireless interference form type of materials, objects and other wireless devices can affect your signal. The less dense the material the better such as air, glass is preferred over drywall which is better than plaster. Wood is better than brick wall, fireplace or metal found in ducts, mirrors, etc.
08-02-2018 4:09 AM
AT&T gets us going and coming. I (we) pay for the service (DSL) plus an additional fee of $10 monthly even if I were to use my (our) own equipment. I would view AT&T more favorably if they were to simply raise the cost of DSL by $10. That would be better than double dipping by calling it a "equipment fee". If us customers switch to our own equipment you shouldn't charge us $10 for equipment we don't use. At least rename or classify the fee.
Now, with that being said I have marked this as "accepted solution". I just wanted to express my opinion. Escalation may be in order?
08-02-2018 4:37 AM
I agree. If they would change "equipment fee" to "usage fee" or even "line fee", it would be less deceptive.
As far as escalation, the fee is in the TOS and everyone pays it.
08-02-2018 5:46 AM
ATT Cares just pm'd me. Told me that if I brought my own equipment I would no longer have to pay the fee. They apologized for the confusion.
08-02-2018 7:04 AM
We appreciate your time and patience.
We’ll be here should you need anything else!
Mihai AT&T Community Specialist
08-02-2018 8:32 AM
- edited 08-02-2018 9:45 AM
I regret to inform you that Mihai is
wrong. Very wrong. Stupid wrong. Completely wrong. Absolutely wrong deceptive. The only way to truly "avoid" the monthly fee is with some new-subscriber promotions that give you a credit for the amount of the fee for a limited period of time. It has been many years since you could avoid the fee by using your own device (unless you were already in that situation at the time of the policy change and were grandfathered in).
EDIT: Actually, wait. If you parse exactly what he said, he's not wrong, but it appears he wrote something intended to be misconstrued:
If you bring your own device, you won’t have the $10 service fee to lease it from AT&T.
You won't be paying to lease it, because you already own it. This is true. Tom-a-to. Six.
You will however still be paying for the service with us.
Yet you still have to pay the $10 fee for the service. Tom-ah-to. Half-dozen.
08-06-2018 10:43 AM
I apologize about any confusion as well as your experience. We will go back and amend the previous post by our agent as it wasn’t completely accurate.
To answer your question, as of January 1, 2015, all of our equipment will have a fee. The equipment fee is for maintenance of the equipment, meaning replacements and periodical firmware updates that occur. You can refer to our Terms of Service for any questions regarding the maintenance fee being charged on purchased equipment. Please refer to section 7.(a).
Please note that the U-verse equipment provided during your installation cannot be replaced with any other modem (router) that has not been provided by AT&T. Although we don't support third party equipment you do have the option to purchase a third party device to use for enhanced performance behind your AT&T modem (router).
Tim, AT&T Community Strategy
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