Explore & discover

Helpful Links

Enable 2.4 ghz in my ATT 5268ac Router


Enable 2.4 ghz in my ATT 5268ac Router

Hello, I would like to enable 2.4 ghz in my ATT 5268ac Router. How can I do it?
Message 1 of 5

Re: Enable 2.4 ghz in my ATT 5268ac Router

It is enabled by default... Factory resetting the gateway will return all settings to DEFAULT.

In default mode both the 2.4 and 5 networks have same SSID (name) and password.


Accessing the gateway by using a connected device (hardwired or wireless)

Locate the WiFi section (varies by model) to view the current settings... To make changes to settings need the Device Access Code (DAC) found on side of gateway.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5

Re: Enable 2.4 ghz in my ATT 5268ac Router

I have both 2.4 and 5g enabled on my new 5268 router, but my 2.4g only devices are unable to connect. Is the 5g interfering?

Message 3 of 5
Not applicable

Re: Enable 2.4 ghz in my ATT 5268ac Router

Hi Jobee5,

It might be a setting in your router. Check in your router's settings.



Message 4 of 5
ACE - Expert

Re: Enable 2.4 ghz in my ATT 5268ac Router


Could be the 5268's band steering (where the use of 2.4 and 5 are optimized) is confusing your 2.4 devices.  So get into your gateway (, navigate to its wifi section, and give the 2.4 and 5 different ssid/passwords.  That disables the band steering and allows your 2.4 and 5 devices to access the specific radio (2.4 or 5) by its respective ssid.


This is a public forum and I am a customer just like you. If you find this post helpful in solving your problem then feel free to kudo it. If it is also the solution then consider clicking "Accept as Solution".
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support