10-01-2018 9:49 PM
As title says, every day I experience at least 1 internet drop. I have ATT UVERSE. I am usually able to fix it by resetting the router after about 10 minutes but when I try to troubleshoot on the app it always just tells me I need a tech to be dispatched..I have had 2 techs come, first time they replaced my cord to the box and the second time the tech didn't do anything and said to ignore the message. Does anyone else have a similar situation or a fix? I am in the San Diego area.
10-02-2018 4:42 AM
10-02-2018 7:34 AM
Is it ATT Internet with Fiber?
Also, can you confirm the firmware level is 1.6.9? should be in the diagnostics\updates tab of the management console.
When you say drop, are you talking wireless connection, or is the Service light actually turning red? Do you also have Uverse TV service as well?
10-02-2018 12:27 PM
10-02-2018 2:14 PM
There are tables on the broadband tab if you can paste here.
Presumably based on your description you have a VDSL2 connection, which uses copper bonded pair .
Losing service connection is never okay and rebooting the RG daily is not a solution.
The best advice i can suggest is to call tech support and have them do a line test. sometimes cards/ports in the VRAD can act up as well .
i also suggest keeping the RG on a UPS to ensure it survives a momentary power interruption, perhaps overkill for your location.
10-03-2018 8:40 AM
Broadband Connection SourceBroadband ConnectionBroadband Network TypeBroadband IPv4 AddressGateway IPv4 AddressMAC AddressPrimary DNSSecondary DNSPrimary DNS NameSecondary DNS Name MTUDSLAM Vendor ID
Line 1 Line 2Line StateDownstream Sync Rate (kbps)Upstream Sync Rate (kbps)Downstream Max Attainable Rate (kbps)Upstream Max Attainable Rate (kbps)ModulationData Path Downstream Upstream Downstream UpstreamSN Margin (dB)Line Attenuation (dB)Output Power(dBm)Errored SecondsLoss of SignalLoss of FrameFEC ErrorsCRC Errors
|Errored Seconds (ES) Line 1||0||104||0||11||104|
|Errored Seconds (ES) Line 2||0||107||0||0||107|
|Severely Errored Seconds (SESL) Line 1||0||104||0||11||104|
|Severely Errored Seconds (SESL) Line 2||0||106||0||0||106|
|Unavailable Seconds (UASL) Line 1||0||628||0||13||628|
|Unavailable Seconds (UASL) Line 2||0||856||0||0||856|
|FEC Errors Line 1||0||256||0||21||256|
|FEC Errors Line 2||0||1439||0||0||1439|
|CRC Errors Line 1||0||67381||0||6656||67381|
|CRC Errors Line 2||0||43685||0||0||43685|
|DSL Initialization Timeouts Line 1||0||0||0||0||0|
|DSL Initialization Timeouts Line 2||0||0||0||0||0|
10-03-2018 12:14 PM
10-03-2018 12:29 PM
Your line 2 is running on half a pair, likely poor (loose) connection. Could be either inside residence or outside.
If had the 599 or 5268 would have been able to see broadband 2 dropping.
Line 1 (94/23) cannot support the profile (107/22) by itself thus waiting till a weak line 2 syncs.
When working properly user rate should be about evenly split around 53.5/53.5 not current 69/37.
10-03-2018 1:16 PM
You have the data now. It’s their responsibility to give you a clean connection. They have the tools and knowledge to make it happen. It may take several attempts to resolve depending on the root cause. Could be wiring or bad cards.
10-09-2018 11:35 AM
UPDATE: Rockstar tech came out, told him everything recommended and he found my box was very messy and had clean up my line 1. Also found that my line 1/2 are flipped on the router, not a huge issue but made t/s a little more difficult. All has been well since friday with no drops in connection and faster speeds than before. Going to mark this as solved. Thank you all!