Tutor
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9 Messages
Daily UVERSE/Internet drop
As title says, every day I experience at least 1 internet drop. I have ATT UVERSE. I am usually able to fix it by resetting the router after about 10 minutes but when I try to troubleshoot on the app it always just tells me I need a tech to be dispatched..I have had 2 techs come, first time they replaced my cord to the box and the second time the tech didn't do anything and said to ignore the message. Does anyone else have a similar situation or a fix? I am in the San Diego area.
gr8sho
ACE - Professor
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5.4K Messages
6 years ago
hello @BumPanda. What internet speed tier are you subscribed to? E.g. 75/20. What is make/model of residential gateway?
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BumPanda
Tutor
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9 Messages
6 years ago
My equipment is ARRIS BGW210
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gr8sho
ACE - Professor
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5.4K Messages
6 years ago
@BumPanda
Is it ATT Internet with Fiber?
Also, can you confirm the firmware level is 1.6.9? should be in the diagnostics\updates tab of the management console.
When you say drop, are you talking wireless connection, or is the Service light actually turning red? Do you also have Uverse TV service as well?
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BumPanda
Tutor
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9 Messages
6 years ago
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gr8sho
ACE - Professor
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5.4K Messages
6 years ago
There are tables on the broadband tab if you can paste here.
Presumably based on your description you have a VDSL2 connection, which uses copper bonded pair .
Losing service connection is never okay and rebooting the RG daily is not a solution.
The best advice i can suggest is to call tech support and have them do a line test. sometimes cards/ports in the VRAD can act up as well .
i also suggest keeping the RG on a UPS to ensure it survives a momentary power interruption, perhaps overkill for your location.
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BumPanda
Tutor
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9 Messages
6 years ago
Broadband Connection SourceBroadband ConnectionBroadband Network TypeBroadband IPv4 AddressGateway IPv4 AddressMAC AddressPrimary DNSSecondary DNSPrimary DNS NameSecondary DNS Name MTUDSLAM Vendor ID
Line 1 Line 2Line StateDownstream Sync Rate (kbps)Upstream Sync Rate (kbps)Downstream Max Attainable Rate (kbps)Upstream Max Attainable Rate (kbps)ModulationData Path Downstream Upstream Downstream UpstreamSN Margin (dB)Line Attenuation (dB)Output Power(dBm)Errored SecondsLoss of SignalLoss of FrameFEC ErrorsCRC Errors
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BumPanda
Tutor
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9 Messages
6 years ago
I scheduled a appointment for Thursday (recommended once again by the app), hoping for some good news!
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BumPanda
Tutor
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9 Messages
6 years ago
If some of those tables look messed up I can do screenshots as well.
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gr8sho
ACE - Professor
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5.4K Messages
6 years ago
@BumPanda
They need to cleanup the line. Call tech support and ensure the ticket for the dispatch clearly states the task.
CRC errors should not be present.
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BumPanda
Tutor
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9 Messages
6 years ago
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