Constantly dropping packets when streaming or gaming

Greetings @amado421,

Please have a look at our Troubleshoot & Resolve Tool! This tool will locate and resolve network, device, and provisioning issues.  Once you log into your account, you will receive a personalized experience unique to your account.  Navigate to Internet > Intermittent Wi-Fi issues.

Hope the information I provided was helpful.  Have a great weekend.

Aaron, AT&T Community Specialist

This did not resolve the issue, the tool seems tailored around a wireless setup. As stated above this happens with wired devices as well...

@amado421,

Thank you for responding back!  Have you tried to take the router out of the equation to see if it may have been interfering?  In many cases the router may not be supported and cause intermittent issues.

Please let me know if this helps.

Aaron, AT&T Community Specialist

Aaron, I think the "router" you're suggesting he remove is the Gateway device.

@amado421, what evidence of packet loss do you see?   (BTW, the Troubleshoot & Resolve tool tests the connection between your Gateway and the AT&T network if you log on with the credentials associated with your wired Internet account.)

@JefferMC, Aaron did have a good idea which I thought of before. I do have a 2nd access point which is on the first floor ( gateway is on the second floor ) unfortunately I need the 2nd access point as signal strength is pretty degraded. And I have a PC with no WiFi capabilities as well as my console which I prefer to have hard wired. 

To to answer your question I just used simple tools and commands (tracert, ping and wire shark) to see packets being dropped, but I am receiving all packets. Are there some traces you’d like to see that may be more appropriate for this particular scenario? 

Is there a list of approved routers? 

PS thank you for your timely responses! 

@amado421,

We do sell an extender which will do what you need.  It will boost your Wi-Fi signal to your first floor but does require gateway 5268AC, BGW210, or NVG599.  For more information have a look here!  I do apologize but we do not have a list of approved routers, it will have to be trial and error I’m afraid but the extender would be best bet.

Let me know if that helps.

Aaron, AT&T Community Specialist

I ask because many people run TraceRt commands and see non-responsive hops in the route to a destination and say "I have dropped packets."   I just thought I'd ask what you saw that led you to say you had dropped data packets.

@JefferMC, I totally understand. I would however like to resolve the issue without using an extender since I have devices that depend on Ethernet connectivity. Is there a away to troubleshoot or collect information to see what the issue is? I have tried rebooting both routers multiple times, factory reset the secondary access point and tested on multiple devices and all have the same issue. 

My speeds will go from 106mbs to 36mbs and stay there until I reboot the router or the device I was testing on. 

As a side not the testing was done on devices directly connected to the second router, that way I could rule out signal strength or interference.

My secondary access point has DHCP disabled, the address is statically assigned and falls into the ip range given to me by the gateway, has the same SSID and password as the gateway router (channels are set to auto) the firewall on the second router is disabled. 

I belive those hose would be the major components that could cause issues but from what I can tell those settings are configured correctly. 

I do work in the IT field so I have tried many troubleshooting steps up to my abilities so feel free to throw some more ideas my way, no need to dumb any of it down! I just figured there might be more that you can see than I can when working internally on my own network. 

PS a sorry for the long drawn out reply, just trying to give enough information to get this resolved, thanks in advanced!