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Constantly dropping packets when streaming or gaming

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Constantly dropping packets when streaming or gaming

Most of my devices are hardwired in and are constantly dropping connection causing my steams to stop playing or getting kicked out of games. I have tried restarting and factory resetting my router as well as using different Ethernet cords. This happens on my PC, Apple TV and Xbox. I see packets being dropped when pinging simple sites such as google (ping, tracert, etc...) as well as packet loss through wireshark. I have 6 devices on my network on average and with a supposed 100mb download speed that many devices should not be a problem at all.

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Message 1 of 15
Administrator

Re: Constantly dropping packets when streaming or gaming

Greetings @amado421,


Please have a look at our Troubleshoot & Resolve Tool! This tool will locate and resolve network, device, and provisioning issues.  Once you log into your account, you will receive a personalized experience unique to your account.  Navigate to Internet > Intermittent Wi-Fi issues.


Hope the information I provided was helpful.  Have a great weekend.


Aaron, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 15
Tutor

Re: Constantly dropping packets when streaming or gaming

This did not resolve the issue, the tool seems tailored around a wireless setup. As stated above this happens with wired devices as well...

Message 3 of 15
Administrator

Re: Re: Constantly dropping packets when streaming or gaming

@amado421,


Thank you for responding back!  Have you tried to take the router out of the equation to see if it may have been interfering?  In many cases the router may not be supported and cause intermittent issues.


Please let me know if this helps.


Aaron, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 15
ACE - Expert

Re: Re: Constantly dropping packets when streaming or gaming

Aaron, I think the "router" you're suggesting he remove is the Gateway device.

 

@amado421, what evidence of packet loss do you see?   (BTW, the Troubleshoot & Resolve tool tests the connection between your Gateway and the AT&T network if you log on with the credentials associated with your wired Internet account.)

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15
Tutor

Re: Re: Constantly dropping packets when streaming or gaming

@JefferMC, Aaron did have a good idea which I thought of before. I do have a 2nd access point which is on the first floor ( gateway is on the second floor ) unfortunately I need the 2nd access point as signal strength is pretty degraded. And I have a PC with no WiFi capabilities as well as my console which I prefer to have hard wired. 

 

To to answer your question I just used simple tools and commands (tracert, ping and wire shark) to see packets being dropped, but I am receiving all packets. Are there some traces you’d like to see that may be more appropriate for this particular scenario? 

 

Is there a list of approved routers? 

 

PS thank you for your timely responses! 

Message 6 of 15
Administrator

Re: Re: Re: Constantly dropping packets when streaming or gaming

@amado421,

 

We do sell an extender which will do what you need.  It will boost your Wi-Fi signal to your first floor but does require gateway 5268AC, BGW210, or NVG599.  For more information have a look here!  I do apologize but we do not have a list of approved routers, it will have to be trial and error I’m afraid but the extender would be best bet.

 

Let me know if that helps.

 

Aaron, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 15
ACE - Expert

Re: Re: Re: Constantly dropping packets when streaming or gaming

I ask because many people run TraceRt commands and see non-responsive hops in the route to a destination and say "I have dropped packets."   I just thought I'd ask what you saw that led you to say you had dropped data packets.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 15
Tutor

Re: Re: Re: Constantly dropping packets when streaming or gaming

@JefferMC, I totally understand. I would however like to resolve the issue without using an extender since I have devices that depend on Ethernet connectivity. Is there a away to troubleshoot or collect information to see what the issue is? I have tried rebooting both routers multiple times, factory reset the secondary access point and tested on multiple devices and all have the same issue. 

 

My speeds will go from 106mbs to 36mbs and stay there until I reboot the router or the device I was testing on. 

 

As a side not the testing was done on devices directly connected to the second router, that way I could rule out signal strength or interference.

 

My secondary access point has DHCP disabled, the address is statically assigned and falls into the ip range given to me by the gateway, has the same SSID and password as the gateway router (channels are set to auto) the firewall on the second router is disabled. 

 

I belive those hose would be the major components that could cause issues but from what I can tell those settings are configured correctly. 

 

I do work in the IT field so I have tried many troubleshooting steps up to my abilities so feel free to throw some more ideas my way, no need to dumb any of it down! I just figured there might be more that you can see than I can when working internally on my own network. 

 

PS a sorry for the long drawn out reply, just trying to give enough information to get this resolved, thanks in advanced! 

Message 9 of 15
ACE - Expert

Re: Re: Re: Constantly dropping packets when streaming or gaming

More information is better than less, so thanks for providing.  Is there any way for you to compare the performance of a client wired to the Gateway vs. one wired to the Access Point in this configuration?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 15
Administrator

Re: Re: Re: Re: Constantly dropping packets when streaming or gaming

@amado421,


I do have a tool to check the stability and all other ranges.  I will be sending you a private message to your Forum’s Inbox so we may communicate in a secure setting.  Please reply to the private message once you receive it.


Thanks.


Aaron, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 15
Tutor

Re: Re: Re: Re: Constantly dropping packets when streaming or gaming

@JefferMC It seems these are my issues: 

 

  • Multiple IP on same Ethernet LAN Port - One or more RG Ethernet ports have Multiple IP's associated. This is an indication that another router or switch exists on the identified port.
  • Poor WiFi Coverage - Add AirTies WiFi extender.
  • Client devices are far from Node – Adjust the location of the specific client device; or adjust the location of RG (Mesh Node); or add a mesh node.  Meaning, move the S7 and Laptop closer to access point.

The only one that is an actual issue (which may be my main issue) is the first one. I of course have a second router on my network since I need it. I cannot work through WiFi and must use a second router. 

 

Is is there something I can check to see if the second router is improperly configured? 

Message 12 of 15
ACE - Expert
Solution
Accepted by topic author
Accepted by amado421
‎06-16-2018 10:27 AM

Re: Re: Re: Re: Constantly dropping packets when streaming or gaming

Have you "told" the gateway about your second router?  Do you have the gateway set to have it in IP Passthrough/DMZplus mode?  Alternately, do you have the router working in Access Point mode, with DHCP disabled?

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 13 of 15
Tutor

Re: Re: Re: Re: Constantly dropping packets when streaming or gaming

And that is why you guys are the best! I had disabled DHCP on the second router but I did not enable IP Passthrough on the gateway. After enabling that and some testing time I have not had any issues. Thanks!

Message 14 of 15
Contributor

Re: Re: Re: Re: Constantly dropping packets when streaming or gaming

You have to find the right wifi channel. I suggest you use a wifi analyzer, it will help a lot. Also try a new Dns, this is from personal experience.

Message 15 of 15
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