10-06-2013 1:52 PM
I have read tons of posts in the forums in addition to spending time with Samsung and AT&T Customer Service without any luck. Getting any kind of assistance from this forum is my last resort.
Below is brief summary of mu issue:
1. When I select the "Web Browser" on my Samsung Smart TV, it gives me the ERROR_EXE_001
2. I have checked that the firmware is update to the date and tried all kind of stuff which most of them recommended starting from
A) resetting it to factory defaults
B) Using Static IP
C) Changing DNS setting to 184.108.40.206
D) Deactivating Firewall from Router setting for TV device
Would anybody help me or walk through the steps on how this can get working? I'll be more than happy to list any details you need.
Solved! Go to Solution.
10-06-2013 2:14 PM
You might want to take a gander at this thread where posters were having the same issue and solved it: http://forums.att.com/t5/Features-and-How-To/Cannot-connect-smart-tv-to-internet/m-p/3530771#M38759
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
10-06-2013 2:19 PM
10-08-2013 4:50 PM
Are you still experiencing this issue? If so, please send us a detailed message by clicking here. Be sure to include your name, phone number, account number, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon at the top right corner of your screen.
10-12-2013 6:03 PM
Sorry for the late reply. I wasnt able to test your solutions until today.
Here is what I tried today.
With the same DNS settings, I Disabled the security and rebooted the RG as well as TV
Still NO LUCK
I am facing issue with connecting to internet for verything and not just the web browser.
10-12-2013 6:12 PM
10-14-2013 2:04 PM
Were you able to test with an Ethernet cable directly connected to the TV? I have been reading around and it appears that wireless signal strength causes a huge issue.
10-16-2013 12:19 PM
I tried to look for any other information, but it appears you have tried just about everything. The next thing we may want to do is verify that the TV is getting any kind of connection from the U-verse router. On your TV you just want to check the network settings and see if it is getting an IP address assigned. On the router, you just want to go to http://192.168.1.254 and look at the device list and see if you see it.
If so, it may be worth trying to set the TV in DMZ or passthrough mode on the router. I wasn't sure if you tried this yet, but you may have as it says you deactived the firewall. I wasn't sure if you meant by doing this or unchecking all the boxes in the advanced firewall settings.
10-28-2013 9:23 AM
Does the U-verse router detect your TV in the Device List on the front page?
12-20-2013 8:56 AM
I am able to connect to the internet, but not able to connect to the Smart Hub on my Samsung Smart TV.
12-20-2013 9:10 AM
I am not sure how to tell if the TV has been recognized. I see a lot of wireless connections but, unlike the phones, it doesn't tell me what they are.
12-20-2013 9:24 AM - edited 12-20-2013 9:53 AM
woolroom - Someone reported changing the country in the Samsung solved the problem. I did some searches & cannot find the post. Does your setup have a country choice??
@woolroom found it -
You also need to specify the Country Code:
1. Open Smart Hub
2. Aim your remote at the TV and press: [fast-fwd] 2 8 9 [rewind]
3. Select desired country... note it takes quite a while to get this list; do this after changing DNS to 220.127.116.11
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!