Community Support
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6.7K Messages
Need help connecting your devices?
Internet of Things
Need help setting up a TV, we have some solutions below that can help!
Don't See Your Device Below?
In some instances, you may need to visit the manufacturer's website for instructions to connect your device. Our Smart Home Manager can also be used to connect most of your devices quickly and easily.
Televisions
Samsung TV
Connecting your Samsung TV to Wi-Fi
Sharp TV
Connecting your Sharp TV to Wi-Fi
VIZIO TV
Connecting your VIZIO TV to Wi-Fi
LG TV
Connecting your LG TV to Wi-Fi
Sony Bravia TV
Connecting your Sony TV to Wi-Fi
Nest Thermostat
Connecting your Nest Thermostat
Amazon Echo
Troubleshoot your AT&T with Amazon Echo Dot
Google Home
Bookmarks You Should Save
Internet Troubleshooting Hub - general troubleshooting for your internet, Wi-Fi, and speeds
PC Connection Solution - a solution to possible cause to PC internet connection
Smart Home Manager - Internet setup made easy
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Mellie369
Contributor
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1 Message
5 years ago
I want to connect to the internet with my phone
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JRobertsCasa
Contributor
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1 Message
5 years ago
trying to hook up Chromecast to the wifi but it keeps telling me that I need to disable AP isolation. what is that? how do I disable it?
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Charcoop
Contributor
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2 Messages
5 years ago
When we try to watch Amazon Prime or Netflix we get the message “not enough band width” and are not able to watch shows. I was sent a new modem and ithe internet works except for streaming from these sights. My neighbors have the same service and do not have issues. We have U-verse, not direct tv. What gives?
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Tpatwil
Contributor
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2 Messages
5 years ago
I have a GMYLE smart plugs that operate on 2.4GHTz and I have a BGW210 router from ATT. How do I set up my smart plugs to work with these devices?
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MOMMYOFthree84
Contributor
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1 Message
5 years ago
I'm trying to connect my Blu Ray DVD player back to my wifi how can i
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Phaedra65
Contributor
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2 Messages
5 years ago
Have u received any help on ur smart plugs? I bought sum a week before I changed wifi carriers, they won't connect with 5 gigs. Only 2.4, well, as u no, we are 5 gigs, I understand that we can switch our routers, modems to 2.4, then connect the smart plugs, then put it back to 5 gigs. I've been searching where I can do this because there are no "switches" physically on the router, I can't get a straight answer out of anyone! I'm going nuts! Maybe they don't no how to switch it, I'm not selling my plugs! I want them working ATT! YOU HEAR ? MAKE IT WORK! I hope u get an answer soon! Thanks TPATWIL
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ATTChrisZ
Employee
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169 Messages
5 years ago
Hi @Phaedra65,
What make and model are your Smart Plugs?
ChrisZ
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Phaedra65
Contributor
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2 Messages
5 years ago
which equals 4 outlets. I spoke to someone at ATT at Bonita mall, she said
I had to call tech support, have them switch me to 2.4 GHz while I connect
these smart plugs, then wen I'm done they'll switch it back to 5.0 GHz.
Really? That's a lil crazy! It mite take me a few to connect them! HELP.
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ATTChrisZ
Employee
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169 Messages
5 years ago
HI @Phaedra65,
Sorry for the delay. I did some research for you, the smart plugs you mentioned only support 2.4Ghz. It is a hardware limitation on the device.
ChrisZ
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misskelly8
Contributor
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2 Messages
4 years ago
I have a Carrier Infinity thermostat that intermittently disconnects from the Carrier server, though it stays connected to the Wifi. I read it might be some issue with the DNS. Anyone have any experience on troubleshooting this with AT&T U-verse?
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