Community Support
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6.7K Messages
Need help connecting your devices?
Internet of Things
Need help setting up a TV, we have some solutions below that can help!
Don't See Your Device Below?
In some instances, you may need to visit the manufacturer's website for instructions to connect your device. Our Smart Home Manager can also be used to connect most of your devices quickly and easily.
Televisions
Samsung TV
Connecting your Samsung TV to Wi-Fi
Sharp TV
Connecting your Sharp TV to Wi-Fi
VIZIO TV
Connecting your VIZIO TV to Wi-Fi
LG TV
Connecting your LG TV to Wi-Fi
Sony Bravia TV
Connecting your Sony TV to Wi-Fi
Nest Thermostat
Connecting your Nest Thermostat
Amazon Echo
Troubleshoot your AT&T with Amazon Echo Dot
Google Home
Bookmarks You Should Save
Internet Troubleshooting Hub - general troubleshooting for your internet, Wi-Fi, and speeds
PC Connection Solution - a solution to possible cause to PC internet connection
Smart Home Manager - Internet setup made easy
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Need help connecting other devices. Find out more information here.
David, AT&T Community Specialist
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Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
5 years ago
Hi @Cook1974,
I recommend resetting both internet connection and laptops. Also, verify you are connected to the right network and entering the right password. Our Smart Home Manager can help you get connected as well.
Last, you may need to release your IP if you have windows devices.
ChrisZ, AT&T Community Specialist
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MiiCharisma4
Contributor
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1 Message
6 years ago
My smart TV Philips is connecting to the home network but not the internet how could I fix this problem ?
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Abenzon
Contributor
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1 Message
6 years ago
I have Sonos receivers that work via Wi-Fi. Since fiber optic installed last week my sonos don’t recognize the Wi-Fi signal. The sonos receivers are not exactly portable, they are wired into my home speaker system.
Can I get some help?
a Benzon
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Andar1
Contributor
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1 Message
6 years ago
ThermaQ BBQ thermometer not connecting to wifi
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Cook1974
Contributor
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1 Message
5 years ago
I have tried to connect two different laptops to my home WiFi and can't get a connection on either. Both laptops are showing connected but I cant go on the internet at all. What's the problem.
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Ktwarner
Contributor
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1 Message
5 years ago
I just purchased Feit Electric Smart Bulbs and they can't connect to my wifi. The ATT Smart App says 2.4 ghz is available but I can't get bulbs to connect. How do I fix this?
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ATTHelpForums
Community Support
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2.7K Messages
5 years ago
Hi @Ktwarner,
I recommend resetting the modem and the Smart Bulbs. I did find some troubleshooting steps by Feit that should help:
"Feit Electric WiFi bulb(s) only support 2.4GHz WiFi networks. So if you’re trying to connect bulb(s) to WiFi with the Feit Electric app, make sure you are not connected to your homes 5GHz network. Note: if you attempted to setup the bulb(s) using a 5GHz network, restart the Feit Electric app before trying to connect to your homes 2.4GHz".
ChrisZ, AT&T Community Specialist
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GoldenBanana
Contributor
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1 Message
5 years ago
How do I connect my Roku TV????? 📺
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Valline1
Contributor
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1 Message
5 years ago
I am trying to connect a La Crosse Weather Station to my wi-fi, but it's not connecting using the La Crosse app.
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