Cannot connect smart tv to internet

Contributor

Cannot connect smart tv to internet

Have had my samsung smart tv since December 2012 and all has worked just fine.  We just left for vacation for 10 days came home and now my tv will not connect to the internet.  All of our other devices connect to the internet just fine, so definitely a problem with the tv internet only.  We received an update form uverse while we were gone and wondering if that has something to do with it.  anyone else have this problem?

Message 1 of 52 (73,231 Views)
ACE - Expert

Re: Cannot connect smart tv to internet

[ Edited ]

banestrick - Since your other stuff works it must be the TV. As test, turn off the security in the RG & try it.

I just got one of these smart TVs & it did not have very good instructions on EXACTLY how to connect. It just says follow the wizard, which is not clear. Add the hiding of the password as you type it & you do not have a chance. I don't know about you, but I do not have any nefarious persons watching as I type it in.

If your STB is connected to the RG via COAX, you can connect the network jacks (TV -STB) with a cat5 cable.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 52 (72,353 Views)
Master

Re: Cannot connect smart tv to internet

Most likely because you were not using the TV it did not keep the IP and you probably just need to go into settings and re-enter the wireless password if this is a wired ethernet connection turn the TV on and the plug the cat5 cable in.

If you unplug a modern TV which some do there is a possibility it will not store the IP for extended periods after all most use a single core with low ram and probably a light form of what ever OS they choose.

Message 3 of 52 (72,329 Views)
Tutor

Re: Cannot connect smart tv to internet

I have the same problem for about 10 days or so.  Samsung Smart TV is getting connected to the router, but internet connection fails, with "Contact ISP" message.  So far, I verified that both fiirewall and MAC filtering are disabled, then tried restarting router, returning TV to factory condition, loading firmware upgrades via USB. connecting TV via cable to router.  It didn't help.  I am at my wits end . 

Message 4 of 52 (72,286 Views)
ACE - Expert

Re: Cannot connect smart tv to internet

Mit66 - Are you talking wired or wireless? Could this be a Samsung problem??

I would try pulling the plug on the TV. Rebooting the RG. replug the TV & try to establish the connection.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 52 (72,277 Views)
Tutor

Re: Cannot connect smart tv to internet

I've tried that, and have tried with a wired connection to the EG and wireless (preferred method). Still no Internet connection.
Message 6 of 52 (72,256 Views)
ACE - Expert

Re: Cannot connect smart tv to internet

jnshimko - Did you call Samsung?? A third Samsung is reporting trouble. Beginning to sound a lot like Samsung.

http://forums.att.com/t5/Residential-Gateway/My-Smart-TV-no-longer-connects-to-the-Internet/m-p/3529...
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 52 (72,253 Views)
Tutor

Re: Cannot connect smart tv to internet

I tried both wireless and wired connections, and the error is the same: "Contact ISP"  I also tried to power donw network by phycially unplagging TV and router/modem from the outlet. No results.  Last night, I turned hotspot on my iPhone and was able to connect TV to internet and stream some Netflix via T-Mobile 4G network.  So, it seems to me TV is fine.  Could it be some sort of incompatability or ISP addresses?  I will try to reset my U-verse router tonight (before I was unpluggin it).

Message 8 of 52 (72,203 Views)
Voyager

Re: Cannot connect smart tv to internet

I'm also having this problem on both my samsung smart TV (UN60ES8000) and samsung smart blu-ray player (BD-E5900-ZA).  All my other devices connect fine to the internet .  I've tried both wired and wireless connections to the Uverse residential gateway for these samsung products.  Like the few others whom have posted this issue, it connects fine to the router (IP addresses, etc. are present), but won't connect to the internet.  I've tried power cycling the TV, blu-ray and RG several times without success; I've also tried resetting the RG via the web portal without any lucke.  Something is blocking the connection from the samsung devices to the Uverse RG - whether this problem is due to samsung or Uverse, it can't be determined - the network setup wizard indicates to contact the ISP to resolve this problem.

 

I can't pinpoint when this started occurring since we don't use the smart functions that often, but it couldn't have been for more than a week or two.

 

Any ideas would be helpful.

Message 9 of 52 (72,148 Views)
ACE - Expert

Re: Cannot connect smart tv to internet

thorn223 = If you Google the problem, you will find it is quite common. It seems more related to Samsung than U-verse. Unfortunately, I did not see any way out. Please post if you do.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 52 (72,126 Views)
Tutor

Re: Cannot connect smart tv to internet

I was able to connect to Internet via iPhone'  HotSpot/T-Mobile, accessed SmartHub - Netflix, and streamed a bit of the movie, just to test.  ATT Technician came a couple days back, run some tests and told me i have great broadband connection.  So, it seems to me that issue is with Motorolla router itself and the server.

Message 11 of 52 (72,094 Views)
Highlighted
Teacher
Solution
Accepted by aviewer (ACE - Expert)
‎09-30-2015 1:39 AM

Re: Cannot connect smart tv to internet

Apparently the push from U-Verse block your Samsung TV. That's what happen to me. Samsung sent out a tech and this a known problem. The tech manually changed the DNS IP to 8.8.8.8 and iot corrected it. My Smart Apps works again.

Message 12 of 52 (72,215 Views)
ACE - Expert

Re: Cannot connect smart tv to internet

afung49 - That sounds like a logical solution to me. Thanks for posting it. I wish I thought of it. @aviewer
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 52 (72,070 Views)
Voyager

Re: Cannot connect smart tv to internet

@afung49 - that worked perfectly.  Thanks a lot!!!

Message 14 of 52 (72,022 Views)
Tutor

Re: Cannot connect smart tv to internet

afung49 - I tried this last night, and it's worked.  thanks a lot. 

 

I thing there was another push from ATT later last night because my wireless suddenly crashed. Had to reset.

 

ATT - if you read this -  shame on you for creating this issue in first place and then not being proactive in fixing it.  Technician came and left and did nothing.  You could at least post a fix on your website

 

Samsung - shame on you for not being proactive in fixing this.  You knew how to fix it yet when I sent you an e-mail you reply (in two days)  was completely irrelevant. and noone contacted me as was promised.  You could at least post a fix on your website

Message 15 of 52 (71,915 Views)