09-07-2014 7:52 PM
Solved by: Go to Solution.
09-07-2014 7:57 PM
Call 1-800-288-2020 and have them check the line and probably will setup a tech visit as something is not connecting properly. Good luck
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I Call It Like I See It, Simply a U-verse user, nothing more
09-07-2014 7:58 PM
You need to schedule a service call, tech visit... Call 1-800-288-2020 OR chat OR download myatt app to your smart phone (if have one), sign into your att account using art eemail/password you created and run the Troubleshoot Resolve Tool, an issue found will create a service ticket.
A near strike may have blown the gel protector at the NID, or a tree limb may have snapped a wire providing your service, etc. This is beyond anything you can do other than get a dispatch ticket created.
03-10-2015 10:14 AM
Check your Connections
Ensure all cables and cords are connected properly and securely and there are no frays or tears in the cable. With the U-verse connection, there are 3 different types of connections.
Troubleshoot & Resolve Tool
Run the troubleshoot & Resolve Tool. The tool allows you to troubleshoot most U-verse issues via your home computer or in the palm of your hand! If there are any issues in your area, our APP will let you know as well!
If the previous steps have been exhausted and the broadband light is still blinking, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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