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Broadband 2 light

The broadband 2 light on my gateway is flashing red.  Services (uverse & internet) both seem to be working, but why is this light flashing?

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Message 1 of 11
Employee
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Accepted by topic author
Accepted by Dresden1701
‎12-06-2016 10:09 AM

Re: Broadband 2 light

Bonded Pair connection means you'll be utilizing both Broadband 1 & Broadband 2 lights.

If you're on a bonded pair and one pair of wiring gets severed, you'll see one of the 2 Broadband lights start to blink. You can still be in service but you wont receive your full profile speeds.

I highly logging on to your MyAt&t App on your computer devices or simply going to UFix.att.com in your web browser. From there go to Manage My Wifi and it will run a quality check to determine the status of your connection.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11
Tutor

Re: Broadband 2 light

What does it mean when the Broadband 2 light on the gateway is not illuminated?

Message 3 of 11
Scholar

Re: Broadband 2 light

@lfcreedon  You've tacked on to the end of a 2+ year old thread. If the broadband 2 light isn't lit, and never has been, you probably are only using a single pair connection. Broadband 2 is used with bonded pair connections, that use two pairs for the connection. This occurs with high speed connections when you're a sizeable distance from the VRAD. 

Message 4 of 11
Tutor

Re: Broadband 2 light

Thanks for your reply.  I've been trying to resolve an almost daily issue with my Pace 5268AC gateway.  I have to reboot this gateway in order to restore the 5GHz Wi-Fi signal.  One of the first AT&T troubleshooting pages asks if your Broadband 1, Broadband 2, and Service lights are illuminated.  This page has radio buttons for a Yes or No response.  In my case, the next step after a No response is to check all cable connections which is a condescending answer in my opinion.  Let me know if you have any remedies for my Pace 5268AC gateway problem.  Thanks.

Message 5 of 11
Scholar

Re: Broadband 2 light

If your 5268AC is continuously losing the 5ghz radio after multiple restarts, it's time to call 800-288-2020 to get a tech out to look at it. A simple replacement could end the problem.

Message 6 of 11
Contributor

Re: Broadband 2 light

When the tech installed my new service today i had 2 green lights on both broadband 1&2 flashing now I only have one green light on broadband 1. Is that an issue?

Message 7 of 11
Scholar

Re: Broadband 2 light

You mention "new service" installed; did you get a replacement gateway? The gateway checks for service on both broadband pairs during startup, turning into a steady green when a signal is locked in, and going dark when no signal is found. If Broadband 1 is green, Broadband 2 is unlit and your Service light is steady green, then you have a working single-pair connection. Is your service working correctly, and is your Internet testing at proper speeds using speedtest.net with the nearest AT&T server and nothing else using bandwidth (including TV)? If so, I'd say all's well.

Message 8 of 11
Contributor

Re: Broadband 2 light

Yes Thank you so much for answering
Message 9 of 11
Contributor

Re: Broadband 2 light

Broadband 2 light is not on

Message 10 of 11
ACE - Professor

Re: Broadband 2 light

@Wendy256 

If the LED (light) isn't lit at all, it's likely your service is coming over a single pair of wires.  This is the normal case for most people.  If you have an actual concern with the service or performance of it, best to call ATT and ask them to look into it.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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