07-04-2014 6:13 PM
This started this morning and has flashed red continually since. My ping times, download, and upload appear to be OK with TV on and off.
What does a flashing red on one of the broadband lines (specifically, 1) mean? I'm pretty sure I'm not on a bonded pair.
FWIW, I have powercycled the router a few times to no avail.
help me make it green.
07-04-2014 7:21 PM
If you have a line 2, and it's green, that means that line 2 is currently functioning and carrying your services. It would be unusual for you not to have bonded pair and have line 2 connected at all. The fact that you noticed line 1 becoming red this morning makes me assume that it was green before that. If both line 1 and line 2 were green, then you had bonded pair.
If I may: What High Speed Internet service level do you have? And could you visit the RG's web page at http://192.168.1.254/ and find the page that shows the broadband statistics (sync rates and error counts) and copy and paste that information in a reply to this thread?
07-04-2014 8:36 PM
Hi JefferMC - Thanks for the response. Yes, I'm pretty sure Line2 remained green prior to today. I have the 'Max Plus' package and I get about 18Mbps down and 1.5 up.
Here are the stats from the RG:
|Broadband Connection Source||DSL|
|Broadband IPv4 Address||22.214.171.124|
|Gateway IPv4 Address||126.96.36.199|
|Primary DNS Name||dns6rd1.sbcglobal.net|
|Secondary DNS Name||dns6rd2.sbcglobal.net|
|Downstream Sync Rate (kbps)||0||25212|
|Upstream Sync Rate (kbps)||0||2047|
|Downstream Max Attainable Rate (kbps)||0||36252|
|Upstream Max Attainable Rate (kbps)||0||4566|
|SN Margin (dB)||0||0||12.4||10.9|
|Line Attenuation (dB)||0||0||42.9||30.9|
|Loss of Signal||0||0||0||0|
|Loss of Frame||0||0||0||0|
|Bonded Downstream Rate||25212|
|Bonded Upstream Rate||2047|
|Global Unicast IPv6 Address||2602:306:3065:5ff0::/60|
|Border Relay IPv4 Address||188.8.131.52|
07-05-2014 7:38 AM
Your line 1 seems to have lost communication to the VRAD. Your line 2 is adequate to carry your current profile (of 25/2), which is fine for your 18/1.5 High Speed Internet.
You were probably connected via dual pair based on your distance from the VRAD; they didn't think you could keep a stable connection with just one pair, but your 2nd pair seems up to the challenge.
I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your service issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
07-05-2014 11:30 AM
Thanks for the clear explanation! I have sent a private message and will report back on this thread after the tech comes out today (customer care insisted they send someone out).
07-06-2014 11:58 AM
Unfortunatley, the inside tech wasn't of much help. But, the outside tech (Ken) went above & beyond, did some troubleshooting @ the NID and figured that one of the tiny wires in the jack that AT&T had installed inside the house was frayed. just wriggling it would case the RG to sync on both pairs. anyway, after splicing the wire afresh and re-fastening it, I'm back in business.
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