Broadband 1 on NVG589 flashing red even though TV and Internet are up

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Tutor

Broadband 1 on NVG589 flashing red even though TV and Internet are up

This started this morning and has flashed red continually since.  My ping times, download, and upload appear to be OK with TV on and off.

 

What does a flashing red on one of the broadband lines (specifically, 1) mean?  I'm pretty sure I'm not on a bonded pair.

 

FWIW, I have powercycled the router a few times to no avail.

 

help me make it green. Smiley Happy

 

Thanks!

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Message 1 of 7
ACE - Expert

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

If you have a line 2, and it's green, that means that line 2 is currently functioning and carrying your services.  It would be unusual for you not to have bonded pair and have line 2 connected at all.  The fact that you noticed line 1 becoming red this morning makes me assume that it was green before that.  If both line 1 and line 2 were green, then you had bonded pair.

 

If I may:  What High Speed Internet service level do you have?  And could you visit the RG's web page at http://192.168.1.254/ and find the page that shows the broadband statistics (sync rates and error counts) and copy and paste that information in a reply to this thread?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Tutor

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

Hi JefferMC - Thanks for the response.  Yes, I'm pretty sure Line2 remained green prior to today.  I have the 'Max Plus' package and I get about 18Mbps down and 1.5 up.

 

Here are the stats from the RG:

Broadband Status
Broadband Connection SourceDSL
 
Broadband ConnectionUp
Broadband IPv4 Address99.6.85.255
Gateway IPv4 Address99.6.84.1
MAC Address90:3e:ab:e6:15:01
Primary DNS99.99.99.53
Secondary DNS99.99.99.153
Primary DNS Namedns6rd1.sbcglobal.net
Secondary DNS Name dns6rd2.sbcglobal.net
MTU1500
DSL Status
  Line 1 Line 2  Downstream Upstream Downstream Upstream
Line StateACTIVATINGUp
Downstream Sync Rate (kbps)025212
Upstream Sync Rate (kbps)02047
Downstream Max Attainable Rate (kbps)036252
Upstream Max Attainable Rate (kbps)04566
ModulationUnknownVDSL2
Data PathUnknownInterleaved
SN Margin (dB)0012.410.9
Line Attenuation (dB)0042.930.9
Output Power(dBm)0014.08.6
Errored Seconds0002
Loss of Signal0000
Loss of Frame0000
FEC Errors00303234
CRC Errors0002
Aggregated Information
Bonded Downstream Rate25212
Bonded Upstream Rate2047
IPv6
StatusAvailable
Global Unicast IPv6 Address2602:306:3065:5ff0::/60
Border Relay IPv4 Address12.83.49.81
IPv4 Statistics
Transmit Packets33758
Transmit Errors0
Transmit Discards8
IPv6 Statistics
Transmit Packets6247
Transmit Errors0
Transmit Discards0
Message 3 of 7
Tutor

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

Oops, looks like some of the formattign was chewed up.  Hope this is better:

Message 4 of 7
ACE - Expert

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

Your line 1 seems to have lost communication to the VRAD.  Your line 2 is adequate to carry your current profile (of 25/2), which is fine for your 18/1.5 High Speed Internet.

 

You were probably connected via dual pair based on your distance from the VRAD; they didn't think you could keep a stable connection with just one pair, but your 2nd pair seems up to the challenge.

 

I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your service issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Tutor

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

Thanks for the clear explanation!  I have sent a private message and will report back on this thread after the tech comes out today (customer care insisted they send someone out).

Message 6 of 7
Tutor

Re: Broadband 1 on NVG589 flashing red even though TV and Internet are up

Unfortunatley, the inside tech wasn't of much help.  But, the outside tech (Ken) went above & beyond, did some troubleshooting @ the NID and figured that one of the tiny wires in the jack that AT&T had installed inside the house was frayed.  just wriggling it would case the RG to sync on both pairs.  anyway, after splicing the wire afresh and re-fastening it, I'm back in business.

 

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