Tutor
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4 Messages
Battery backup
How can I learn whether my ATT internet equipment includes a battery backup and where that back up would be located? Does ATT have a record of where equipment is installed in my home? There is a beeping sound in my basement, 5 beeps every 30 seconds, and I cannot find where it’s coming from. Research on line suggested it may be a low battery warning. It is not the smoke detector and in an all electric house we have no CO detectors.
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skeeterintexas
ACE - Expert
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27.7K Messages
5 years ago
The 5268AC has an internal battery that the customer must replace.
https://arris.secure.force.com/consumers/articles/General_FAQs/Pace-5268AC-Battery
But be aware that the BBU works ONLY for VOIP (Phone) and will not keep your internet going so if you don't have VOIP, there's no reason to replace it.
If you find that the sound is coming from the modem, try removing the dead battery.
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skeeterintexas
ACE - Expert
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27.7K Messages
5 years ago
Since it's attached to the gateway it would have to be near it..that is depending on which RG you have. Which RG do you have?
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Feebeegee
Tutor
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4 Messages
5 years ago
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skeeterintexas
ACE - Expert
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27.7K Messages
5 years ago
Some provided gateways have an external BBU, some have internal BBU and some have no BBU. In the 11 years I've had AT&T, I've had all three at one time.
That's why I asked which gateway you have. If you have the kind that provides NO BBU, you can eliminate the ATT equipment.
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Feebeegee
Tutor
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4 Messages
5 years ago
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Feebeegee
Tutor
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4 Messages
5 years ago
Very helpful! Thank you.
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