Undecked - Can you tell if it is the jack or the plug that is bad ?? Try the cable end plug in another RJ-11 jack. Do you have a tel cord try it in the wall jack. Seems like if the previous wire broke it may have affected the jack. You can easily get a replacement wall plate. I saw one in the hardware store closeout. If the new wire is bad you can rturn it. Probably not worth it. Maybe they would end you a new one.
Maybe just make sure the tab is in the right posytion & clicks in place. If you need a new wall jack, you might go for an RJ-45 because it is easier to find a cable.
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it maybe the wall jack because i got 3 jacks in home and 2 of them worked i hear the click noise when i plug in the rj11. i currently now use my jack upstairs as there is no issues when i plug in but downstairs the 2 wire would go red solid then green flashing and back to red. The flashing happens at broadband