MGSBoca's profile

Contributor

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3 Messages

Sunday, August 4th, 2019 3:56 PM

Arris 599 : Permits me to access the log-in page...however to check speed and / or update, I need DI

I need the device ID....I've typed it 50 times and it says its incorrect....I never changed it. Yes I know its printed on the label.

How can we resolve this issue?

 

MG Sumner

mgsumner@att.net

Expert

 • 

15K Messages

5 years ago

You mean the access code?  Try a factory reset and see if it works then.  Press red button on the back for about 15 secs.  If it still doesn't work after that call tech support for a replacement gateway.

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