ACE - Professor
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5.8K Messages
ATT my home network
I recently had my rg replaced since it wouldn't connect to its 5 g network. Since I've installed it i can no longer sign into the myhomenetwork.att.com. I get the message,
Service issue detected
Using the troubleshoot and resolve detected a line issue. Tech Visit showed nothing wrong. I've cleared my browser cache (firefox) tried it on Internet explorer and it still won't connect.
Pinging the site fails.
Any suggestions of what to do next?
Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTHelp
Community Support
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231.4K Messages
7 years ago
Greetings @browndk26,
Welcome to the Community Forums. This is a great place for help and I am glad you came, I can definitely assist!
Thanks for letting us know what you’ve already done and the steps you took. This definitely helps us eliminate troubleshooting and find what’s causing the problem.
Since you have already had a tech sent out and the troubleshoot and resolve tool found a line issue, I would like to take this a step further. In order for me to investigate this more in depth I invite you to send us a private message directly to @ATTCares. Please be sure to include your full name and account number! I will be responding as soon as possible.
Thanks and I look forward to resolving this!
Adrian, AT&T Community Specialist
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browndk26
ACE - Professor
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5.8K Messages
7 years ago
This has resolved itself. Logged in today and everything is as it should be. No error message, all devices listed.
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hey @browndk26!
This is great news! Thanks so much for letting us know, and I am glad to hear everything is resolved.
Have an amazing week!
Adrian, AT&T Community Specialist
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pgp916
New Member
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1 Message
4 years ago
Our receiver is not communicating with the TV. We have unplugged and rebooted at least 12 times. Not able to get through to anyone on AT&T number.
Any suggestions?
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