ATT New gateway

Contributor

ATT New gateway

I am trying to use an older Residential Gateway (2 Wire 3600 HGV) with a new ATT connection. ATT shipped me a new motorola residential gateway. ATT Tech support says that the 2wire 3600 HGV is NOT supported for the kind of Uverse I have and that I should use the new motorola device.

 

My 2wire 3600 has the ATT logo and was working with U verse a few months back.

 

I am only trying to get the 3 Mbps internet connection. No TV, No phoneline.

 

Any suggestions? solutions?

Message 1 of 9 (4,879 Views)
ACE - Expert
Solution
Accepted by topic author githin
‎09-30-2015 1:39 AM

Re: ATT New gateway

AT&T, in their infinite wisdom, has branded two completely different technologies under one service mark, U-verse.

 

U-verse originally meant FTTP, or FTTN with VDSL2 distribution to the home.  Your 2WIRE 3600 RG is designed for this sort of U-verse

 

A couple of years ago, AT&T came out with a new flavor of CO based ADSL (ADSL2+) which they have also branded as U-verse.  It uses different equipment, doesn't provide for IPTV, but is still called U-verse.  Apparently this is what you're being offered at your new home.  The 2WIRE 3600 RG doesn't understand and cannot work with ADSL2+.  There are several different routers that AT&T could use with this service, but the 3600, 3800, and 3801 2WIRE modems will not work.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 9 (4,861 Views)
Guru

Re: ATT New gateway

Well-stated JefferMC.
Message 3 of 9 (4,765 Views)
Contributor

Re: ATT New gateway

Good luck.  5 months of sevice, I was continually told that the NVG510 Motorola modem sent could not be upgraded for any speed higher than 1.5 mbs.  You would think that AT&T would know the products that they are selling & would want to sell the more expensive services.  It took 100's of phone calls, 4 different modems, giving the exact address of the VRAD, 9 house calls by technichans, & they still kept telling me that in 2012 & less than 3 hours from Silicon Valley all that I could get was 1.5.  Finally, the last tech, tried to do a referral on my address.  Still, the sales person had difficulty entering a new order.  I had to cancel the service I had, then the new order went thru, & finally I was sent the CORRECT modem.  

Message 4 of 9 (4,160 Views)
Guru

Re: ATT New gateway

olioli808, your issue has nothing to do with the OP's.
Message 5 of 9 (4,068 Views)
ACE - Expert

Re: ATT New gateway

[ Edited ]

JefferMC wrote:

AT&T, in their infinite wisdom, has branded two completely different technologies under one service mark, U-verse.

 

U-verse originally meant FTTP, or FTTN with VDSL2 distribution to the home.  Your 2WIRE 3600 RG is designed for this sort of U-verse

 

A couple of years ago, AT&T came out with a new flavor of CO based ADSL (ADSL2+) which they have also branded as U-verse.  It uses different equipment, doesn't provide for IPTV, but is still called U-verse.  Apparently this is what you're being offered at your new home.  The 2WIRE 3600 RG doesn't understand and cannot work with ADSL2+.  There are several different routers that AT&T could use with this service, but the 3600, 3800, and 3801 2WIRE modems will not work.

 


On my understanding, Uverse IPDSLAM ADSL 2/2+, is driven from cards in the VRADs.  ATT is eliminating all CO based ADSL.  Since 2/2+ has a much longer reach, it covers the area past the VDSL range from the VRAD.  If the user is within VDSL range, they get that instead.

 

This will cause 10-20% of ATT households to not have any DSL at all after the changeover.  Some getting ADSL out of remote terminals may find they are now out of luck (although I have seen a number of VRADs colocated w/remote terminals). Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9 (4,023 Views)
ACE - Expert

Re: ATT New gateway


mibrnsurg wrote:

On my understanding, Uverse IPDSLAM ADSL 2/2+, is driven from cards in the VRADs.  ATT is eliminating all CO based ADSL.  Since 2/2+ has a much longer reach, it covers the area past the VDSL range from the VRAD.  If the user is within VDSL range, they get that instead.

 

...


While VRAD based ADSL2+ may be possible, it's not what I've heard is being implemented.  Your sources may be better than mine.  Maybe someone with impeccable sources will chime in.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9 (3,999 Views)
Guru

Re: ATT New gateway

[ Edited ]

ADSL2+ infastructure is delivered by IP-DSLAM’s which are currently deployed in CO and RT platforms.

Message 8 of 9 (3,924 Views)
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ACE - Expert

Re: ATT New gateway

So, the answer is that Chris and I are both right.  It's a win-win. Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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