Explore & discover

Helpful Links

AT&T U-verse Gateway that supports 802.11n

Highlighted
Voyager

AT&T U-verse Gateway that supports 802.11n

I live in the city of San Diego. I currently receive U-verse services including TV, Internet, and VOIP. I called AT&T tech support last night and stated I would like to pay to have my current gateway (2 wire i38HG) replaced with one that supports 802.11n. The tech support person told me if she ordered a new gateway for me, it would be impossible for her to know what type I might receive. She stated more than likely it would be the same gateway that I am trying to replace.

 

I cannot believe that an upgrade is impossible.  However,since I do not know exactly how my home is served from the Del Mar central office the lady may be correct.

 

Does anyone know how I might get more information for my area.

4,150 Views
Message 1 of 9
Employee
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎09-30-2015 1:39 AM

Re: AT&T U-verse Gateway that supports 802.11n

If you have the i38hg, this is the indoor unit for the 3812 inid, their is no self upgrade possible.
Meaning shipment of newer RG is not possible.

The 3812 is a bonded installed, to upgrade to newer 589 with b/g/n 2.4 ghz wireless (not a dual band N, no 5ghz frequency) will require a tech visit, this is basically a new install.

The inid 3812 is removed, a new NID is installed, grounded, tagged. The iPSU and i38hg are removed.
Depending on services and how wired, may need a new cat5e home run to either existing i38hg location or a different location.
If have voip and/or IP TV may need to also be rewired all or in part.
Normal time can be anywhere from 1.5 to 5 hours, this in addition to the 4 hour repair window waiting for tech.

If desire to pursue, will need to request tech visit for RG replacement.
As new inside wiring is not covered on repairs, expect possible charges of $99 for labor and $55 for each wire needing to be installed.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 9
Mentor

Re: AT&T U-verse Gateway that supports 802.11n

Why not just get your own WAP and put the RG in bridge mode (or close facsimile). That's what I do, consumer routers have more features than the minimal U-Verse equipment.
Message 3 of 9
Voyager

Re: AT&T U-verse Gateway that supports 802.11n

Thank you. I did upgrade to the 589.

Message 4 of 9
Teacher

Re: AT&T U-verse Gateway that supports 802.11n

I have tried that but have issues with my ethernet wired IPTV boxes!

Message 5 of 9
Community Support

Re: AT&T U-verse Gateway that supports 802.11n

Hi @TSMC,

 

I apologize about the issues you are having with your Ethernet wired IPTV boxes, but I will be glad to help. With the IPTV boxes, what error are you getting? Is the picture freezing? Also, do you notice issues on the IPTV boxes at the same time?

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Teacher

Re: AT&T U-verse Gateway that supports 802.11n

Thanks for you concern. I feel this is a problem with my Netgear router/access point not the AT&T equipment, but here is the story...

 

My house is/was a duplex so there was a weak but usable wireless signal toward the back of the house or house #2. To give my mother a  stable internet connection in the back house I would run an ethernet cable from my gateway to another router (LAN port connection) in her space, turn off DHCP on it and enjoy wired and expanded strong wireless signals to the back deck and pool areas!

 

Fast forward a few years; my home network has evolved to gigabit ethernet, my office has moved to the back of the house, now I need gigabit and strong wireless back there! Installed a new Netgear WNR3500L gigabit router, (LAN port connection) turned off DHCP and all is well (including the IPTV wired ethernet) EXCEPT the wireless access on the new Netgear router drops out or devices can't connect at all!

 

Reconfigured the Netgear as an access point, cable from AT&T gateway to WAN port of the netgear router (required for AP mode to work) Wired and wireless devices all work well ....... BUT the ethernet wired IPTV box will not get a valid IP address! TV signal is non existant on that box only.

 

I feel this is a DRM issue as the TV signal goes to another (formal due to the WAN connection) router after the AT&T gateway. The TV works fine if I connect to the AT&T gateway to the LAN port. Why the wireless does not work in a LAN configuration I have been using for years is beyond me. Guess I will not be buying any more Netgear branded equipment...

Message 7 of 9
Teacher

Re: AT&T U-verse Gateway that supports 802.11n

EDIT;

 

I was looking for information about an AT&T gateway with gigabit LAN ports so I could eliminate 1 switch in my network configuration and solve this issue. Found one but no luck with AT&T about getting it!

 

Motorola HVG589

Message 8 of 9
Community Support

Re: AT&T U-verse Gateway that supports 802.11n

Hi @TSMC,

 

I suspect you are right in your diagnosis of the TV issue. I cannot think of any other reasons on why it is not relaying an IP. On the gigabit router, I found that it is best to use your own equipment for your internal network. Our routers main purpose is for internet, and do not work as well for handling an internal network as some of the 3rd party routers out there.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support