11-21-2013 9:12 AM
I Currently have Uverse and when I downloaded the update via usb from another internet provider it works fine. When I download the update from my place it said it would take 4 hours. I also tried to download the same file on my computer and same thing. I can download everything else on the internet just fine. On my PS4 even Netflix does not dl properly. I talked to a agent at Sony and he said it's related to the service (U-Verse) I wanted to get your thoughts about it and see what else I can do? Was thinking of doing port forwarding to see if that would resolve the issue. Does the 2-Wire modem need a special setting with a PSN network? If this does not get resolved soon I'm moving back to Comcast and bringing my friends with me. Please help!!!!
This also applies when I download a game update on the PS4 the file is 323MB and said it would take 12 hours???????????
Solved! Go to Solution.
11-22-2013 6:22 AM
What HSI tier do you subscribe to?
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
11-22-2013 11:52 AM
I'm running Internet Max Turbo 18mb - Dynamic I.P no static addresses. Trying to figure out what is causing this. It's a stumper.
11-23-2013 6:50 AM
There is probably a problem identifying the correct download site for you. Do you have any tools, such as wireshark, that can tell you what IP address you're downloading from?
11-25-2013 10:43 PM
I myself have this problem. Whenever I play online, I have no latency issues, it's just when I try and download an update or a game. The speeds are terrible. Any help is appreciated. Thanks
11-26-2013 4:34 PM
Same issue. This is the third update that I cannot get via my Uverse internet. I am having to resort to a Verizon Wireless hotspot in order to get the downloads in any acceptable timeframe. We are talking about (3) 700MB downloads that take +15 hours each. This is not acceptable. How can I get the downloads over 4G but my home internet cannot figure out how to connect or find the right server? I have called three times. Hung up or disconnected from with no return call even though I gave my call back number. Ticked off is the least I can say about it. Welp. Just got disconnected from the Uverse queue for the 2nd time tonight. ATT please get it together. Here is my download status after 25 minutes. Less than 1 MB per minute.
11-26-2013 5:04 PM
Strange. I don't have a solution, but can report I haven't had any issues downloading updates/patches/games on my PS4. A couple of notes - I'm using an Airport Extreme router behind the 2Wire router/modem on the 24Mbps tier, and I am using my own local DNS server. One idea - try changing your DNS address on the PS4. If you have it set to the AT&T servers, try using Google (220.127.116.11 and 18.104.22.168) or OpenDNS (22.214.171.124 and 126.96.36.199). If you're using another DNS provider, try switching back to AT&T's servers.
11-26-2013 6:43 PM
I have been having the same issue. My PS4 updates would download fine, and my map packs for Call of Duty: Ghosts would download a bit slower, but fine. However, my COD game updates would say that they were going to take 14-20 hours for a 746MB file. I currently run at 24MBPS, so even cutting it to 1/4 that speed it should download in a few minutes.
I tried changing the DNS address on my PS4 and it worked! HOWEVER, it was still a bit slow for my taste. It went from saying it would take 14 hours to 30 minutes. That's still too long, BUT I can deal with 30 minutes versus the 14 hours.
Also, I spoke with ATT prior to changing the DNS settings, and they are in the process of sending me a new modem. I believe the issue lies in certain areas and certain ATT servers that need updating. The issue doesn't seem to be across the board with all ATT customers, only certain ones.
Thanks for the help Ahintz!
11-26-2013 10:53 PM
11-27-2013 5:46 AM
Likely the AT&T DNS is sending a large number of subscribers to the same CDN for these downloads and the path between the CDN and the AT&T U-verse network is getting congested.
I think they need to look at how AT&T DNS and the Akamai (I'm assuming, MS loves them) CDN are configured.
01-12-2014 4:00 PM
06-17-2014 11:10 AM
I have really long pings, and terrible download/upload speeds. When I do a tracert my first leg, the Uverse hop is fine, 1ms or less. The rest of the route is terrible:
1ms to 192.168.1.254 - dsldevice.att.net
1007ms to 104.49.220..3 - lightspeed.frokca.net - this is their router, probably local
next hop timed out
952 ms to 188.8.131.52
618ms to 184.108.40.206
next hop timed out, another route attempted
672ms to 220.127.116.11
934ms to 18.104.22.168
946ms to 22.214.171.124
450ms to 126.96.36.199 - these are probbaly in the same building
808ms to 188.8.131.52
next hop timed out, another route attempted
889ms to 184.108.40.206
a ping is 900ms, a ping from another site, by another route, 11 hops is 23ms.
My conclusion is that Uverse, which I thought was my problem is working fine, it's ATTs routing and infrastructure that's the problem. Correct me if I'm wrong.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!