walshwf's profile

Contributor

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1 Message

Wednesday, June 6th, 2018 5:43 PM

AT&T Smart Wi-Fi Extender - AirTies 4920

I installed the AirTies extender to my network.  It shows up in my network connections.  Should I connect to that device?

Also, it asks for a passcode.  I do not use one on my home network and prefer not use one with my extender.  Can that be done?

Accepted Solution

Official Solution

Employee

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540 Messages

6 years ago

Should I connect to that device?

Also, it asks for a passcode.

You've powered it on, but have not linked it to the modem.

 

To link it to the modem press the WPS button on the modem, then press the WPS button on the AirTie. Wait 5-10 minutes for link to complete. It only works with the 599, 5268, and 210 modems. 

 

I do not use one on my home network and prefer not use one with my extender.  Can that be done?

 

Yes. Link the AirTie and it will have the same SSID and password as your AT&T gateway.

 

 

Community Support

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230.4K Messages

6 years ago

Good morning @walshwf,


Thank you for bringing your question to the Community Forums. I would love to help!


I was able to locate a great eSupport article on how to manage AT&T Smart Wi-Fi Extender - AirTies 4920. This will have information on how to set it up and get it up and running


Please let me know if you have any further questions!


Linda, AT&T Community Specialist

Teacher

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14 Messages

6 years ago

Maybe there's another thread covering this, but for the life of me I cannot tell if my AirTies 4920 WiFi Extenders are doing anything. I even got on their IP address through my laptop and I can't tell which (if any) devices are using the AirTies signal. My BGW210-700 shows the AirTies as a connected device - oddly enough it shows the extender as being wired even though is wireless connected to the gateway.

 

Is there a sure fire way for me to tell if any of my devices are using the WiFi Extender's signal?

I've clicked through all the option available below, but I still can't see any devices using the extender's WiFi signal. 

IMG_0226.PNGAirTies 4920 IP Web Interface

1 Attachment

Tutor

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3 Messages

5 years ago

I downloaded the app for Smart Home and can see the extended Airties connected to the gateway.  The gateway and Airties will show what devices are connected to each.  Unfortunately, I am not seeing any of my devices connected to the Airties even if my phone is 2 inches away from it.  

Tutor

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7 Messages

5 years ago

I am having the same issue.  The Smart Home App show my 2 extenders are connected.  It does not show any devices connecting to the extenders, even when I am right next to it.  Some of the devices next to the extenders are showing up as yellow and connected to the main router.  I have a NAS device plugged into one of the extenders (the NAS device has no wifi capabilities, only a network port), and it shows the device connected to the gateway, not the extender.  I also have a new thermostat from Aprilaire that is connected to the wifi and can be controlled by my app, and that device does not show up in the Smart Home Manager either.  I am thinking I need to buy more own mesh network because these extenders are not working correctly, even though they show they have strong signals and a good connection.

Tutor

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2 Messages

5 years ago

I am having the same issue.  Anyone figure out why nothing will next to it?

Teacher

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14 Messages

5 years ago

Same issue here.  The extender shows up with its own IP address but there never are any devices connected to the extender.  I have been playing with locations of the RG and extender. 

Does not make any difference.  It appears that everything connects to the RG.  The result is some of my dozen devices show up in red or in orange, warning that the devices should be moved closer to extender.  

Teacher

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14 Messages

5 years ago

Based on my observations and others here, it’s becoming apparent that the AirTies extenders provided by ATT serve no useful purpose or if they do serve a purpose then there is no way to prove it.

Teacher

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14 Messages

5 years ago

My AirTies continue to show as if they were connected ‘wired’ to my Gateway even though both AirTies are (or have been) wirelessly connected. On the ATT SmartHome app both AirTies have a solid green line connecting them to the gateway and according to the app a solid green line means a wired connection.

When I choose each extender, they both say “0 devices connected”. Oddly enough both AirTies show “last connected at 5:41 PM today” which is 5 hours ago.

I am at a loss here.

Teacher

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14 Messages

5 years ago

I tried a full reset of the extender using a paper clip and the reset button on the rear of the unit.  This required a re-pairing of the unit using the RPS button in close proximity to the residential gateway.  It successfully reconnected but I still do not show any devices connecting to the extender.

 

Hmm, if devices do not show up, how do you trust it works.  Since, in my case, the device that is closest to the extender is giving the red weak signal dashed line it seems to confirm that it does not extend.  

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