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AT&T Smart Wi-Fi Extender - AirTies 4920

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AT&T Smart Wi-Fi Extender - AirTies 4920

AirTies.pngAccessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920!  The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want. 

 

Interested? Order the AT&T Smart Wi-Fi Extender Now! Wondering how it works? Check out our information below! 

 

How it Works

The AirTies connects to a compatible modem, 5268AC or BGW210, and expands the range of your Wi-Fi connection through all areas in your home using Band Steering. Wondering what Band Steering is? We have you covered, just read below! 

 

What is band steering?
Band Steering is a technology that detects devices capable of the 5GHz and 'steers' them to that frequency, leaving the more congested 2.4GHz band and joining the higher capacity 5GHz band.
In a standard environment, most devices just connect to the optimal connection at the time, and stay on that connection. With band steering, compatible devices connect to the frequency providing the highest speed and best connection which minimizes network congestion and frees up the air waves, giving you the fastest connection available.The network name and password must match on the 2.4Ghz and 5Ghz network.

Band Steering.png

 

What is needed for band steering to work?

  • An AT&T compatible gateway:
    • BGW210
    • 5268AC
  • Single SSID: The SSID name, security type, and settings must match on both the 2.4GHz and 5GHz connection

Reasons to use band steering

  • Forces connection over to the less congested 5GHz network. 2.4GHz connection is the primary band for most older devices
  • Faster connections over the 5GHz connection
  • 5GHz offers wider, non-overlapping channels

Things to Know

  • Band Steering is like adding a fast lane for your Wi-Fi devices
  • New customers 12Mbps and higher will have this capability upon release
  • Requires Gateways from AT&T models 5268AC or BGW210
  • No action required by customer, the upgrade will occur automatically
  • AT&T’s fastest Wi-Fi network allows you to stream, download and surf on your favorite devices at the same time, worry free. As your internet needs evolve to include more devices, computers and smart appliances in the future, so will the AT&T network.

 

David, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 39
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎12-01-2017 5:58 AM

Re: AirTies 4920 - AT&T Smart Wi-Fi Extender - What is Band Steering?

Find out more about their product on their webpage. Visit the AT&T store to shop the AirTies 4920.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 39
Contributor

Re: AirTies 4920 - What is Band Steering?

where can I get 2 of these

 

Message 3 of 39
Mentor

Re: AirTies 4920 - What is Band Steering?

Where can we buy them?

Message 4 of 39
Employee

Re: AirTies 4920 - What is Band Steering?

They have not been released yet (Milwaukee market, could not comment on other markets) and will be available for purchase from Uverse techs, if have any on truck.

 

Gateway updates to new software in progress....

After update the gateway is factory reset, losing any custom configuration you have.

Have had three service calls already for no internet access as customers lost their custom SSID/password and did not check to see what gateway was sending (default name/code).

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 39
Contributor

Re: AirTies 4920 - What is Band Steering?

Is this available only to residential uverse customers?

Message 6 of 39
Tutor

Re: AirTies 4920 - What is Band Steering?

When was this implemented in the Nashville TN area?

If it was recent, could it be the cause of a problem I am having?  The problem is my phone can no longer communicate with two devices.  I found that the phone is using 2.4 GHz but the two devices are on the 5 GHz band.  Could that be the problem?

Message 7 of 39
Scholar

Re: AirTies 4920 - What is Band Steering?

Any official news on when these will be offered for sale? It's been about 6 months now, and this forum post is nearly the only mention of this Wi-Fi extender AT&T will be selling themselves. I did manage to find a little bit more info though I thought I'd share for anyone considering trying one of these out.

 

I found more info on AT&T's site by googling "AT&T Airties" one of the first results is a PDF of self install instructions for the "AT&T Wi-Fi Extender" . Which as you can see by the picture of "Whats in the box" it is the AirTies 4920, it will just be branded as the "AT&T Wi-Fi Extender". It's safe to say now that you will be able to get these from AT&T's website. My guess is it will be a optional monthly add on, like 5 bucks a month. but the question remains when. My guess is early next year because the necessary firmware versions for the 5268 and BGW-210 that make them ready to pair with the Airties extender have been rolling out in large waves the past few weeks.

Message 8 of 39
Tutor

Re: AirTies 4920 - What is Band Steering?

I had a problem with the band steering ATT modem. It was driving me nuts with slow speeds. FInally, an ATT repair guy, working with his supervisor, figured it out. We logged into the router. There, we changed the name of the 5 Ghz network name to be different from the 2.4 Ghz network. I then saved the settings and the router rebooted. I then connected to the new wifi name. This forced the Wifi to the 5 Ghz network. Problem solved.

 

So now I have two wifi networks to choose from when I connect a wifi device for the first time. I called one "myWifi2-4" and "myWifi5". I connect to the "myWifi5" for laptops and phones. This is the 5 Ghz band. However, for things like smart TVs and other household internet devices, I use the 2.4 Ghz Wifi.

 

The tech told me that a smart TV should be on the 2.4 Ghz network but my laptops and all other devices should be on the 5 Ghz network. It appears the band steering technology does not work so well.

 

  

Message 9 of 39
Scholar

Re: AirTies 4920 - What is Band Steering?

For anyone wondering these are available from AT&T now. You can order them from AT&T right now ( <-- link to product page) for $35. When added to the cart its $99 with "online discount" removing $64.01 for a total of $37.79 with tax based on my zip code. Requires a Pace 5268AC or BGW 210 gateway.

 

extender.PNG

 

Message 10 of 39
ACE - Professor

Re: AirTies 4920 - What is Band Steering?

Looks like at AT&T is deprecating the NVG 599...

____________________________________

100/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 39
ACE - Expert

Re: AirTies 4920 - What is Band Steering?

Looks like the NVG589/NVG599 don't work with this product.  Techs will probably continue to install NVG5x9 gateways from their stock on hand when the situation doesn't require the 5268 or BGW.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 39
ACE - Professor

Re: AirTies 4920 - What is Band Steering?

I guess so, but seems odd as the 599 does itself use band steering. And I have setup a tplink wifi extender connected to the 599 successfully.

During my bonded pair install, I was offered another 5268 but passed. The techs down here only have the 5268 and the 210s in their vans.

The airties looks like a nice product but there are cheaper products that can do the job just as well.

____________________________________

100/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 39
ACE - Expert

Re: AirTies 4920 - What is Band Steering?


@gr8sho wrote:

 

...

The airties looks like a nice product but there are cheaper products that can do the job just as well.


Agreed.  I would go for mesh system that would be compatible with any gateway/modem instead of a single device at this price that may not be compatible with the equipment from another ISP or even the next Gateway from this provider.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 39
Contributor

Re: AirTies 4920 - What is Band Steering?

Hi, does anyone know if I can use this smart wifi extender with my AT&T Netgear (Nighhawk) MiFi device?  That is what I currently use for my home internet.  I'm looking for a way to boost that signal/coverage.  thanks.

Message 15 of 39
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