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AT&T Smart Wi-Fi Extender - AirTies 4920

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AT&T Smart Wi-Fi Extender - AirTies 4920

I installed the AirTies extender to my network.  It shows up in my network connections.  Should I connect to that device?

Also, it asks for a passcode.  I do not use one on my home network and prefer not use one with my extender.  Can that be done?

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Message 1 of 37
Administrator

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

Good morning @walshwf,


Thank you for bringing your question to the Community Forums. I would love to help!


I was able to locate a great eSupport article on how to manage AT&T Smart Wi-Fi Extender - AirTies 4920. This will have information on how to set it up and get it up and running


Please let me know if you have any further questions!


Linda, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 37
Employee
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Accepted by Administrator (Administrator)
Accepted by ATTDanW
‎06-22-2018 10:06 AM

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

Should I connect to that device?

Also, it asks for a passcode.

You've powered it on, but have not linked it to the modem.

 

To link it to the modem press the WPS button on the modem, then press the WPS button on the AirTie. Wait 5-10 minutes for link to complete. It only works with the 599, 5268, and 210 modems. 

 

I do not use one on my home network and prefer not use one with my extender.  Can that be done?

 

Yes. Link the AirTie and it will have the same SSID and password as your AT&T gateway.

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 37
Teacher

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

Maybe there's another thread covering this, but for the life of me I cannot tell if my AirTies 4920 WiFi Extenders are doing anything. I even got on their IP address through my laptop and I can't tell which (if any) devices are using the AirTies signal. My BGW210-700 shows the AirTies as a connected device - oddly enough it shows the extender as being wired even though is wireless connected to the gateway.

 

Is there a sure fire way for me to tell if any of my devices are using the WiFi Extender's signal?

I've clicked through all the option available below, but I still can't see any devices using the extender's WiFi signal. 

IMG_0226.PNGAirTies 4920 IP Web Interface

Message 4 of 37
Tutor

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

I downloaded the app for Smart Home and can see the extended Airties connected to the gateway.  The gateway and Airties will show what devices are connected to each.  Unfortunately, I am not seeing any of my devices connected to the Airties even if my phone is 2 inches away from it.  

Message 5 of 37
Tutor

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

I am having the same issue.  The Smart Home App show my 2 extenders are connected.  It does not show any devices connecting to the extenders, even when I am right next to it.  Some of the devices next to the extenders are showing up as yellow and connected to the main router.  I have a NAS device plugged into one of the extenders (the NAS device has no wifi capabilities, only a network port), and it shows the device connected to the gateway, not the extender.  I also have a new thermostat from Aprilaire that is connected to the wifi and can be controlled by my app, and that device does not show up in the Smart Home Manager either.  I am thinking I need to buy more own mesh network because these extenders are not working correctly, even though they show they have strong signals and a good connection.

Message 6 of 37
Tutor

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

I am having the same issue.  Anyone figure out why nothing will next to it?

Message 7 of 37

Re: AT&T Smart Wi-Fi Extender - AirTies 4920

Same issue here.  The extender shows up with its own IP address but there never are any devices connected to the extender.  I have been playing with locations of the RG and extender. 

Does not make any difference.  It appears that everything connects to the RG.  The result is some of my dozen devices show up in red or in orange, warning that the devices should be moved closer to extender.  

Message 8 of 37
Teacher

Re: AT

Based on my observations and others here, it’s becoming apparent that the AirTies extenders provided by ATT serve no useful purpose or if they do serve a purpose then there is no way to prove it.
Message 9 of 37
Teacher

Re: AT

My AirTies continue to show as if they were connected ‘wired’ to my Gateway even though both AirTies are (or have been) wirelessly connected. On the ATT SmartHome app both AirTies have a solid green line connecting them to the gateway and according to the app a solid green line means a wired connection.

When I choose each extender, they both say “0 devices connected”. Oddly enough both AirTies show “last connected at 5:41 PM today” which is 5 hours ago.

I am at a loss here.
Message 10 of 37

Re: AT

I tried a full reset of the extender using a paper clip and the reset button on the rear of the unit.  This required a re-pairing of the unit using the RPS button in close proximity to the residential gateway.  It successfully reconnected but I still do not show any devices connecting to the extender.

 

Hmm, if devices do not show up, how do you trust it works.  Since, in my case, the device that is closest to the extender is giving the red weak signal dashed line it seems to confirm that it does not extend.  

Message 11 of 37

Re: AT

There are some fairly good trouble shooting solutions at this web site for Airties.  They give a number of recommendations on placement, disabling other wifi, using wired connections etc.  I cannot verify yet that anything here works but it is one of the best list of FAQ's I have seen on troubleshooting the product.

http://nology.co.za/airties/troubleshooting/#page1

 

 

Message 12 of 37
Mentor

Re: AT

I am having the same issue. Airties are showing as connected, showing as visible in Smart Home Manager, but no devices are connected to it. I logged in to the UI for the Gateway and noticed the Airties were showing a ? in for SSID. The firmware was recently updated on the Airties to v2.49.2.12.7084 and the Smart Home Manager app recently updated on my iPhone. I wonder if it is a defect? I will try to reinstall the Smart Home Manager app and reset the Airties to see if that helps.

Message 13 of 37
Contributor

Re: AT

I am having the same problem but I know it works. I use the Smart Home Manager app on my iPad and under "Tools" I chose "Wi-Fi Test" and it showed the iPad had a much stronger connection than without the Airties extender. I think it's just a software bug that it shows "0 devices" connected to it when there really are.

Message 14 of 37

Re: AT

In response to the above posts and based on my situation I
decided to do a test.  I have a single Airties connected to my residential
gateway(RG).  I connected  the Airties via Ethernet at a mid
level floor. Like above, I would never see any device connected to the Airties
via the Smart Home Manager. 
 
For the test I disabled the WiFi on the RG.  Doing this would mean the only WiFi
connection I would have would be the Airties.  When I attempted to connect
via WiFi I had success throughout the house.  My conclusion is the Airties is
doing what it is suppose to do, the app Smart Home Manager is buggy. 
It certainly does not recognize devices connected to the Airties and it appears
it does not distinguish between wireless and cable connections.  I do
believe the device list it produces is correct, however not how they are
connected.  And the speed tests seem to have some value.  Do not rely
on any information from the Network Health Check, for that matter I would avoid
any results from Smart Home Manager.
 
I have done further testing to determine the best placement for the Airties.  For
this I used an iPhone app called WiFi Sweetspots.  The process consisted
of placing the Airties in several locations and then running Sweetspots at
commonly used locations.  My results showed the best results with the
Airties connected via WiFi and placed on the 2nd floor with the RG in the
basement.  Your results will vary so testing will be the only proof. 
The Airties link I referenced above recommends at least one floor between the
RG and Airties, I would guess walls would qualify as floors.

Message 15 of 37
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