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AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

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AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

 

Tool.pngIs your DSL service acting up or running slow? Is your service is down or is the modem blinking red? In most instances, resetting your DSL modem can resolve most issues. If a reset does not work, we have a few tools you can use:

 

Web Support - Use the AT&T Troubleshoot & Resolve Tool to fix your service in the palm of your hand, quickly and easily. 

There Is An App For That 

  1. Text the word myATT to 556699
  2. Sign into the app
  3. Select My Internet
  4. Scroll to AT&T Support Center and tap on the link

Chat With Us - you can chat with us to resolve service, email, billing related issues. 

  

DSL Things To Know & Solutions 

Experiencing slow speeds, loss of service? Need help changing your network password? We have some solutoins below that can help resolve most issues quickly and easily. 

 

 ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 13
Community Support

Re: DSL Internet Speed and Troubleshooting

Need to troubleshooting your DSL service? Check out this articles on this thread!

 

Want to upgrade? Go to att.com to see if U-verse internet is available.

 

-ATTDSLCare

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13
Teacher

Re: DSL Internet Speed and Troubleshooting

After 45 years with southwestern bell / at&t I can't think of anything now that will keep me as a customer, celluar, home phone, or Internet !!!
Message 3 of 13

Re: DSL Internet Speed and Troubleshooting

I don't know about a reply but att uverse in my area is the worst. it fails to work at least five times a day it is so slow that sling tv won't work even on the lowest quality setting. "and I am paying for elite service" elite my butt!


even the phone quits when the internet go's down! the internet has quit every day since they forced me to change from standard dsl to uverse! as soon as another service comes to my area I am going to quit att altogether. this from a guy that has had the same phone number for 40 years


and I still have my PacBell,net email address that's how long att has been collecting a monthly bill from me and if charter or anybody else comes to town I am going to switch so fast you won't even get to see my butt flying out the door the technicians have been coming out once a week or so for two years and it is never fixed the phone and the internet fails to work at least five times a day it never gets up to the advertised speed and att has been ripping me off for years i[Per Guidelines:  Keep it Relevant and Appropriate]. Man Sad

Message 4 of 13
Tutor

Re: DSL Internet Speed and Troubleshooting

I am right there with you

Message 5 of 13
Tutor

Re: DSL Internet Speed and Troubleshooting

The people that work at AT&T that I have dealt with have mostly been just wonderful, much appreciated. However I still have super slow internet that I pay too much for. I am very frustrated and don't have the time to call or chat every time I have a problem which is more often than not. My daughter goes to a library or coffee place to do her work because of our awful internet. Everyone wants me to switch to cable. What about the field techs, are they doing a good job keeping things up? 

Message 6 of 13

Re: DSL Internet Speed and Troubleshooting

Not sure if you can get Spectrum cable internet where you live but their current special for internet only is $44.99 month for 12mos for speeds up to 30meg download, no data caps. I believe if you add phone service it's an additional $19.99mo for 12mos. I am stuck with dsl can't get UVERSE and just got hit with a $200 data overage charge because I switched to streaming TV service I too have been a customer since it was South Central Bell in my area. When AT&T bought things and BellSouth went away it was the beginning of the end. I am a former BellSouth employee and when at&t took over many things went away for employees, no more company picnic each year, no more monthly company paid lunch for top performers, no more Christmas dinners, employee cost for health insurance went up, we had to work many months without a contract because at&t refused to budge back in 2008I think it was. The government broke up AT&T IN 1984 and created the regional baby bells...30 years later even though it's not the same at&t the baby bells are gone and at-t is back bigger than ever! I hate them with a passion!
Message 7 of 13

Re: DSL Internet Speed and Troubleshooting

there's always satellite where data cap are never close to 50gb and speeds are mostly around 12megs

 

Message 8 of 13
Contributor

Re: DSL Internet Speed and Troubleshooting

hello i really hate to talk bad about anyones business, but i have had atts supposed service since june of 2017 (10 months) and im just about to throw in the towel on these guys. i was outright lied to from their rep over the phone to initially. he somehow convinced me to bundle a landline phone and told me it was cheaper. i was quoted 30 bucks (under a comparable scale of what i get and what i pay, i sometimes imagine the 30 dollar bundle is a rj wire and a twist tie) and my lowest bill so far was 92. and then without me even asking he tells me he is going to send me an activation code for this super awesome app they have so i can get it for free. im still waiting for that app 10 mths later. this app is typical tour de force programming that we have all grown accustomed to from them btw. i have a tech coming out today to supposed fix it and they told me that i would have to pay a  99 dollar charge to fix it my abode my dime thats typical but i got to thinking about it and my internet has worked right from day one. and they have telephonic record proof their will be no 99 coming from me today of course i was told to download their fix all program i told them most isps have a 3rd party promote a mostly complete version of their prog for new business att thing will scan your stuff but will not fix it unless 14 17 dollars a month can you believe the nerve of th

Message 9 of 13
Teacher

Re: DSL Internet Speed and Troubleshooting

I hear everybody griping like I do but I don't AT&T fixing any of our complaints. Does anyone from AT&T read this or even care?
Message 10 of 13
Tutor

Re: DSL Internet Speed and Troubleshooting

So interesting to stumble across this forum. As a longtime at&t customer since the days of mabel the quality & customer svc. had declined as fast as rates increase. Saw the Spectrum/TWC suggestion but just cut ties w/them for similar reasons & don't trust. In 2 yrs I have has the modem replaced 3 times from at&t only to be w/o internet again. Each time worked well for a couple of mos. a best, then die shortly after. Now I see they want to chg me $100+ to fix the shotty equipment THEY sent. WT* at&t! We can thank net neutrality for these big co. for these actions. Does anyone know if you can purchase your own modem to use w/att or any other net co.? Rather take my chances w/my own modem. At least they have a 1+ yr warranty. We're beyond frustrated att! Are you listening? 

Message 11 of 13
ACE - Expert

Re: DSL Internet Speed and Troubleshooting

You can no longer purchase a Modem or Gateway to access AT&T Internet (unless you're on an old school ADSL line).   [EDIT: since this is a DSL thread, then that may be the case here].

 

If you're not a DSL customer (i.e. you're on what used to be called U-verse, ADSL2+ or VDSL2 service), there isn't a charge for a replacement modem, but there is a monthly fee for it.  There is a ($99) trip charge for a technician visit if the problem wasn't AT&T's fault, i.e. if it's in your home's wiring and you don't have an AT&T maintenance contract.  If it's outside wiring then there's no charge.  If you insist on a visit rather than having them send you a replacement gateway, then I think they do charge the trip charge if all they do is replace the gateway.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 13
Contributor

Re: DSL Internet Speed and Troubleshooting

No issues with internet/Wi-Fi until this afternoon. Did all the recommended troubleshooting, no success. Looks like some areas in Metro Atlanta and North Fulton (GA) are affected. Please provide an update or other troubleshooting options.

Message 13 of 13
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