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5268ac Gateway Wouldn't Re-Set

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5268ac Gateway Wouldn't Re-Set

I have a 5268ac gateway with internal battery back-up.  When it seemed to be 'stuck' (i.e. no internet, TV or phone even though its lights were ON), I usually just press the Re-Set button for a re-boot, and all returns to normal.  This time, the re-set button would NOT re-set the gateway, and even if I un-plugged the gateway, it wouldn't re-boot, and its lights kept showing green.  I had to physically remove the internal battery before it would re-boot. Why didn't the re-set button function?  Do I have a faulty 5268ac or a faulty internal battery?

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Employee

Re: 5268ac Gateway Wouldn't Re-Set

most likely just needed to hold the reset longer

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Accepted by Bob Bednar
‎12-29-2017 2:31 AM

Re: 5268ac Gateway Wouldn't Re-Set

Didn’t try holding down reset button longer.  Solved it by un-plugging, REMOVING internal battery, powering on, replacing internal battery.  All is back to working now.

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