I have a 5268ac gateway with internal battery back-up. When it seemed to be 'stuck' (i.e. no internet, TV or phone even though its lights were ON), I usually just press the Re-Set button for a re-boot, and all returns to normal. This time, the re-set button would NOT re-set the gateway, and even if I un-plugged the gateway, it wouldn't re-boot, and its lights kept showing green. I had to physically remove the internal battery before it would re-boot. Why didn't the re-set button function? Do I have a faulty 5268ac or a faulty internal battery?
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