2wire 3801hgv with airport extreme in bridge mode wireless dropping

Teacher

2wire 3801hgv with airport extreme in bridge mode wireless dropping

Hello,

 

I have an Airport Extreme set in bridge mode.  My uverse TV is downstairs and plugged into Ethernet at the wall that goes to my switch in the closet. The RG is located in the game room.  There is an Ethernet line from the outside that plugs into the RG.  My Airport Exreme is also in the game room and connect to my home network on another port.  My Airport Extreme WAN port connects to an Ethernet port on the RG.  Wired connection work fine.  My problem is with wifi.  It works well and then stops working.  I'm still connected to wifi but cannot get any Internet connection.  The 15 minutes later or an hour later I'm able to surf again.  It's driving me crazy.  I can't set the AE to DMZ plus mode because my TV is not in the same room and needs to be connected directly to the RG.  

 

Has anyone else experience this?  Why would I be fine on wifi and then have an issue.  I had the 3800hgv before and had the same issue.  Is it possibly my AE that is the culprit.  Any help on this topic would be appreciated.

 

Mark

Message 1 of 17 (8,003 Views)
Master

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

Have you tried rebooting the AEBS ?

Message 2 of 17 (7,991 Views)
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

Yes.  It used to come right back, but on a reboot today I was not getting Internet until maybe 45 minutes later.

Message 3 of 17 (7,986 Views)
Master

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

It does sound like the Airport is misbehaving and sometimes it can be the power supply (white brick) not delievering the correct output.

Depending on how old it is as to whether you want to chance getting a new power supply

the newer ones have independant g and n radios as well as guest network which is why I bought one.

Message 4 of 17 (7,950 Views)
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

It's a 5th generation, so it is the latest.

Message 5 of 17 (7,942 Views)
Master

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

Check your ethernet cable or swap out cable for another just to eliminate a connection issue.

Does the amber light flash while internet is down ?

Did you use wi-fi diagnostics in the Mac and what Mac and OS ?

 

Message 6 of 17 (7,908 Views)
ACE - Expert

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

Just to make sure, can you confirm this:

 

The Airport Extreme and the DVR for your U-verse TV are (ultimately) connected to two different ports on the RG and there are no other wireless routers or access points involved in your network.

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 17 (7,890 Views)
Highlighted
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

Swapping cables does nothing.  The light is always green.  I use my iPhone and iPad mostly on wifi, so I notice it on those.  I'm connected on my iDevices, and they show a connection.  I try to go on a site, and it won't go.  Then randomly it works again.

Message 8 of 17 (7,832 Views)
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping


JefferMC wrote:

Just to make sure, can you confirm this:

 

The Airport Extreme and the DVR for your U-verse TV are (ultimately) connected to two different ports on the RG and there are no other wireless routers or access points involved in your network.

 

 

 


I have 6 wall ports that all connect in my closet to a gigabit switch.  My Airport Extreme is connected to one of those ports.  The STB is also connected to another port.  The only thing connected to my RG is the WAN port on my Airport Extreme.  There are no other routers or access points.  I think I may downgrade the firmware from 7.6.1 to 7.6 to see if that does anything.  Somehow I don't think it will work because when I had cable I did not have this issue.  There may be some issue going on with the RG and AE communication.

Message 9 of 17 (7,828 Views)
Master

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

In the AEBS are you connected using DHCP and have you manually selected a channel instead of auto also check and see if the MTU is set at 1500.

Message 10 of 17 (7,820 Views)
ACE - Expert

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping


fastforward wrote:

I have 6 wall ports that all connect in my closet to a gigabit switch.  My Airport Extreme is connected to one of those ports.  The STB is also connected to another port.  The only thing connected to my RG is the WAN port on my Airport Extreme.  There are no other routers or access points.  I think I may downgrade the firmware from 7.6.1 to 7.6 to see if that does anything.  Somehow I don't think it will work because when I had cable I did not have this issue.  There may be some issue going on with the RG and AE communication.


If the only thing connected to your RG is the WAN port of your Airport Extreme, then I think we have your problem identified.  Are you saying that the STB is connected through the Airport Extreme to the RG? 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 17 (7,795 Views)
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping


oz_1 wrote:

In the AEBS are you connected using DHCP and have you manually selected a channel instead of auto also check and see if the MTU is set at 1500.


The AEBS is in bridge mode and getting DHCP from the RG.  Yes, I have manually selected a channel.  Thinking about it more, this issue happens when I'm browsing.  After about 15-30 minutes on my iPad, there goes my Internet connection.  And it takes another 15-60 minutes to get back on the Internet and showing that I have wifi in the status bar.  The AEBS doesn't have a spot to set MTU, at least I can't find it.

Message 12 of 17 (7,793 Views)
Master

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping


fastforward wrote:

oz_1 wrote:

In the AEBS are you connected using DHCP and have you manually selected a channel instead of auto also check and see if the MTU is set at 1500.


The AEBS is in bridge mode and getting DHCP from the RG.  Yes, I have manually selected a channel.  Thinking about it more, this issue happens when I'm browsing.  After about 15-30 minutes on my iPad, there goes my Internet connection.  And it takes another 15-60 minutes to get back on the Internet and showing that I have wifi in the status bar.  The AEBS doesn't have a spot to set MTU, at least I can't find it.


How have you got your set top box connected (do not connect it to the AEBS it is not 802.1p compliant) is it run to the RG via coax or ethernet ?

Sorry no MTU setting in the AEBS but there is in your computer need make and OS and in the RG which is default to 1500 but nevermind you seem to have this problem only in wireless mode.

Also it will cause issues if you run the AEBS off the STB ethernet port.

If this is the only ethernet port in the room you need something like a Netgear switch that is 802.1p compliant then split it off to the STB and AEBS.

Message 13 of 17 (7,785 Views)
Teacher

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping


oz_1 wrote:

fastforward wrote:

oz_1 wrote:

In the AEBS are you connected using DHCP and have you manually selected a channel instead of auto also check and see if the MTU is set at 1500.


The AEBS is in bridge mode and getting DHCP from the RG.  Yes, I have manually selected a channel.  Thinking about it more, this issue happens when I'm browsing.  After about 15-30 minutes on my iPad, there goes my Internet connection.  And it takes another 15-60 minutes to get back on the Internet and showing that I have wifi in the status bar.  The AEBS doesn't have a spot to set MTU, at least I can't find it.


How have you got your set top box connected (do not connect it to the AEBS it is not 802.1p compliant) is it run to the RG via coax or ethernet ?

Sorry no MTU setting in the AEBS but there is in your computer need make and OS and in the RG which is default to 1500 but nevermind you seem to have this problem only in wireless mode.

Also it will cause issues if you run the AEBS off the STB ethernet port.

If this is the only ethernet port in the room you need something like a Netgear switch that is 802.1p compliant then split it off to the STB and AEBS.


The STB is connected to the AEBS through 2 gigabit switches.  But the AEBS is in bridge mode.  So it is not routing.  The RG is doing the routing.  In essence, the AEBS is acting as a switch and wireless access point.  All devices eventually connect to the AEBS which then connects to the RG.  I have not issue with TV or with wired connections.  The only issue is wireless.  I just downgraded to AEBS firmware 7.6, so we'll see if that does anything.

Message 14 of 17 (7,769 Views)
ACE - Expert
Solution
Accepted by JefferMC (ACE - Expert)
‎09-30-2015 1:39 AM

Re: 2wire 3801hgv with airport extreme in bridge mode wireless dropping

The AES is going to have issues with the multicast traffic coming through it when a DVR or STB is pulling a stream. It's going to put its wireless transmitter into slow and stupid mode, even when it is in "bridge mode."

 

Please find another way to route your DVR and STBs to a separate port on the RG.  You'll thank me for it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 17 (7,765 Views)