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6grandkids's profile

Contributor

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1 Message

Tuesday, November 13th, 2018 5:13 PM

unable to receive replies to emails I have sent

If I send an email that requires a reply, I do not receive them. I have been told that the reply is in that person's sent box, but I never received it.

Accepted Solution

Official Solution

Expert

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15K Messages

5 years ago

Check your webmail (or email client app if you use that instead) for the name and reply-to that is to appear in the From: field of email you send.

 

In the webmail click the settings gear -> more settings (stupid new interface) -> mailboxes mailbox list -> desired account.   Look at the panel on the right for the "your name" and "reply-to" settings.  If blank it should be using your actual account name and email address.  If not blank then whatever those settings are will appear in the From: of email you send.  Send an email to yourself to see what the From: shows.

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