10-09-2018 5:15 PM
11-23-2018 3:51 PM
@megsmurph It is possible someone attempted to get into your account and ATT/Yahoo shut access off due to too many bad login attempts. I recently looked at my spam folder and among the junk I found a scam attempt email in which the scammer told me my password! However this was an old password that I had used years ago. He also told me how it was obtained through a router fault. I have not used that router in about 4 years. So I am guessing he bought my password on the dark web and it has been for sale for several years. This was a bit scary. Now back to your problem:
I was able to change my password despite failing my security questions (no idea why, there could only be one answer for me). Look at the choices carefully when it asks you how to verify your account ownership. Do NOT choose "security questions". There was another option, something like "Recieve a phone call."
I was able to get a temporary password by phone and then update my password.
11-24-2018 10:26 AM
12-04-2018 7:32 AM
@Mambos1020 You will have to tell us more details about your problem.
How long has it been since you last logged in? Are you using an email program such as Outlook?
Are you able to to view your email on the web? (start.att.com, on the left click Mail)
Also, please write down the error text that you are getting. Is it a server timeout? Is there nothing shown?
Any information will help diagnose your problem.
In the past 3 weeks my sbcglobal.net account has gone from reliable to nearly every other day off! So it is
not surprising to me that you are having a problem. It might just start working tomorrow!
I still have not figured out why.
12-12-2018 1:59 PM
13 days ago I was locked out of my email account. I reset the password but it wouldn't let me back in. I deleted the cache/browsing history/cookies many times, I tried using Chrome and IE, tried both on two different laptops. Talked to 14 different AT&T customer service reps and nobody could figure it out. I finally tried again using a third browser, Microsoft Edge - and it works! But it is still not working on Chrome, IE or my iPhone. Does anyone know what the problem could be? Like I said, I deleted my cache,etc many times - I even uninstalled Chrome and reinstalled it. Nada. Any help would be greatly appreciated. I'd really love to be use my email on Chrome and on my iPhone.
12-16-2018 11:41 AM
you will need to call att ask for digital department. They have locked your account due to malicious attempts to access it so you can't reset password or anything even on att.com
You must call. I talked to people for 2 weeks that kept telling me to just reset my password but once I got to the proper rep at att, she let me know that the only way to resolve this was to call them. Once she gave me temp password, we went to att.com, entered my sbcglobal email with temp pass, changed to new pass then changed it in my email setting on my phone and pc, all my emails came in.
12-16-2018 4:26 PM
12-18-2018 2:27 PM
This does not work because there is no option now to answer security questions.
It lists the last four numbers correctly of my cell, [the first six are X'd out] but no text ever comes.
12-18-2018 3:55 PM
Thanks thsbcchat92 I gave it another try and the key as you stated above is to call and get a temporary password and then log in to att.com using your bellsouth or sbcglobal email address. I kept trying to login to my att.com account using the user ID for my internet and bill payments.
12-18-2018 4:09 PM
01-04-2019 9:08 PM
I am trying to login to my sbcglobal email. I have had this account for over 10 years I know my password but it is not working
01-19-2019 12:55 PM
This worked!!! Called AT&T and followed your instructions, they prompted me with a few steps to reset my id through att website. Go to ATT sign in page and try to log in with your email account, follow prompts to reset password. Thank you!
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