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trying to login into my sbcglobal.net account

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trying to login into my sbcglobal.net account

I've had this account for years and several days ago it wasn't recognizing my password.  This is the only email account I have and need to access it.  Please help

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Message 26 of 100
Teacher

Re: sbcglobal.net email login

@megsmurph    It is possible someone attempted to get into your account and ATT/Yahoo shut access off due to too many bad login attempts.  I recently looked at my spam folder and among the junk I found a scam attempt email in which the scammer told me my password!  However this was an old password that I had used years ago. He also told me how it was obtained through a router fault. I have not used that router in about 4 years. So I am guessing he bought my password on the dark web and it has been for sale for several years. This was a bit scary.  Now back to your problem:

I was able to change my password despite failing my security questions (no idea why, there could only be one answer for me). Look at the choices carefully when it asks you how to verify your account ownership. Do NOT choose "security questions". There was another option, something like "Recieve a phone call."

I was able to get a temporary password by phone and then update my password.

Message 61 of 100
Teacher

Re: sbcglobal.net email login

I don't believe that it was a hacking attempt. I can log in via Outlook using a "key". I just can no longer login on the att.net or Yahoo page. It sends me to the att.com change password page every time even if I changed the password. I have changed the password at least 4 times, two of which were initiated by att customer service via the phone. Not sure why it keeps looping back, but I have the Outlook work around for now.
Message 62 of 100
Contributor

Re: sbcglobal.net email login

How do I get back to my sbcglobal.net account

Message 63 of 100
Teacher

Re: sbcglobal.net email login

@Mambos1020   You will have to tell us more details about your problem.

How long has it been since you last logged in?  Are you using an email program such as Outlook?

Are you able to to view your email on the web?   (start.att.com, on the left click Mail)

Also, please write down the error text that you are getting. Is it a server timeout? Is there nothing shown?

Any information will help diagnose your problem.

In the past 3 weeks my sbcglobal.net account has gone from reliable to nearly every other day off! So it is

not surprising to me that you are having a problem. It might just start working tomorrow!

I still have not figured out why.

 

Message 64 of 100

Re: sbcglobal.net email login

Can't login on Chrome/IE/iPhone, works on Edge

Hello,

 

13 days ago I was locked out of my email account. I reset the password but it wouldn't let me back in. I deleted the cache/browsing history/cookies many times, I tried using Chrome and IE, tried both on two different laptops. Talked to 14 different AT&T customer service reps and nobody could figure it out. I finally tried again using a third browser, Microsoft Edge - and it works! But it is still not working on Chrome, IE or my iPhone. Does anyone know what the problem could be? Like I said, I deleted my cache,etc many times - I even uninstalled Chrome and reinstalled it.  Nada. Any help would be greatly appreciated. I'd really love to be use my email on Chrome and on my iPhone.

Message 65 of 100
Contributor

Re: sbcglobal.net email login

you will need to call att ask for digital department. They have locked your account due to malicious attempts to access it so you can't reset password or anything even on att.com

You must call. I talked to people for 2 weeks that kept telling me to just reset my password but once I got to the proper rep at att, she let me know that the only way to resolve this was to call them. Once she gave me temp password, we went to att.com, entered my sbcglobal email with temp pass, changed to new pass then changed it in my email setting on my phone and pc, all my emails came in.

Message 66 of 100
Teacher

Re: sbcglobal.net email login

Thank you for posting your fix. This was also tried, but failed. I currently can get my email via Outlook on my PC. Maybe when I have time I will give ATT another try. Glad you're able to access your email.
Message 67 of 100
Contributor

Re: sbcglobal.net email login

This does not work because there is no option now to answer security questions.

 

It lists the last four numbers correctly of my cell, [the first six are X'd out] but no text ever comes.

 

Help!!

Message 68 of 100
Teacher

Re: sbcglobal.net email login

Thanks thsbcchat92 I gave it another try and the key as you stated above is to call and get a temporary password and then log in to att.com using your bellsouth or sbcglobal email address. I kept trying to login to my att.com account using the user ID for my internet and bill payments.

Message 69 of 100
Teacher

Re: sbcglobal.net email login

Hi as thsbcchat92 suggested I called and requested a temporary password for my bellsouth.net email address logged into att.com using my bellsouth email address as the userid and the temporary password. Updated the password logged out then went to att.net and was able to login. 1.877.722.3755 I didn't ask for the digital department I just told the rep my bellsouth.net email account was locked and I needed a temporary password.

Message 70 of 100
Contributor

Re: sbcglobal.net email login

tried all the steps and it does not work.  getting frustrated as iI have been trying to do this for 2 hours+

Message 71 of 100
Contributor

Re: sbcglobal.net email login

I am trying to login to my sbcglobal email. I have had this account for over 10 years I know my password but it is not working

Message 72 of 100
Contributor

Re: sbcglobal.net email login

I did this and I still can not login into my sbcglobal email

Message 73 of 100
Contributor

Re: sbcglobal.net email login

Thanks I have login in successfully.

Message 74 of 100
Contributor

Re: sbcglobal.net email login

This worked!!! Called AT&T and followed your instructions, they prompted me with a few steps to reset my id through att website. Go to ATT sign in page and try to log in with your email account, follow prompts to reset password.  Thank you!

Message 75 of 100
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