Helpful Links

slow upload speed at my house


slow upload speed at my house

AT&T  -  how do I get to a real escalation team??  I know I have 3mbps to my house but the Max AT&T plan is 768K download . .   this gives me only 1ook upload.  I have been turned over to "The AT&T  Escalation Team" four times with promises to receive call back within 24 hours.  I have never received any call back.  One AT&T suppoort person offered their solution - drive to Starbucks and look for a hotspot.

Tags (1)
Message 1 of 2
Former Moderator

Re: slow upload speed at my house

FW Reuning,


     I would try first to run a diagnostic test by following the link below to see if your having trouble on your line.


AT&T Troubleshoot & Resolve



     To get into direct contact with an ATT representative you can send a private message by following the link below. Please include your name, email address, phone number and the best time you can be contacted.


 Private Message



Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic

Having trouble with your email? Need to change your password? Has your email been hacked? Check out the links below for help! Don't Forget To Search The Forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support