password sbcglobal old account why cant you access to reset

Highlighted
Tutor

password sbcglobal old account why cant you access to reset

my password was changed without my permission, probably hacked, and I do not know what it is now. After many hrs with at&t over 3 days I was finally told there was nothing they could do by your tec support cause it's a old account that was created when you still own'd Uverse.

 
 My understanding is that sbcglobal is still under at&t (a sub account). So how can you drop user support???????????
 
I cant sign in cause I don't know the password, therefore I cant reset it. You say u cant reset/ or give me a temp password so that I can reset it.
 
My account is non accessible now and im screw'd by AT&T!!!!!!!
281 Views
Message 1 of 10
Scholar

Re: password sbcglobal old account why cant you access to reset

Since you do not have an active uverse service anymore, you can call Digital Assistance Center at 877-267-2988(option 1 then 5). That is the department that can assist to reset password for your email account.  Robot Happy

Message 2 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

These are the people that said that they could no do anything!!!!! Just kept getting transfer'ed to other area's within at&t. At least 5 other area's, transfer after transfer with no results!!!!!
Your response,Since you do not have an active uverse service anymore, you can call Digital Assistance Center at 877-267-2988(option 1 then 5). That is the department that can assist to reset password for your email account.  



##- Please type your reply above this line !!!!!-##
Message 3 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

These are the people that said that they could no do anything!!!!! Just kept getting transfer'ed to other area's within at&t. At least 5 other area's, transfer after transfer with no results!!!!!
Your response,Since you do not have an active uverse service anymore, you can call Digital Assistance Center at 877-267-2988(option 1 then 5). That is the department that can assist to reset password for your email account.  



##- Please type your reply above this line !!!!!-##
Message 4 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

These are the people that said that they could no do anything!!!!! Just kept getting transfer'ed to other area's within at&t. At least 5 other area's, transfer after transfer with no results!!!!!
Message 5 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

These are the people that said that they could no do anything!!!!! Just kept getting transfer'ed to other area's within at&t. At least 5 other area's, transfer after transfer with no results!!!!!
Message 6 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

ZERO HELP!!!!! after wasting my time, probably 6-8 hrs of just getting transferred for 3 days. Last person I talked to there was rude, hard to understand because of accent, and basically useless. I will NEVER DO BUSINESS WITH AT&T again. Basically said I'm a uverse customer of frontier now, and you don't support SBCGLOBAL any more. (, it's still your sub-account, so I don't get it). Customer support is a joke!!!!

Message 7 of 10
Community Support

Re: password sbcglobal old account why cant you access to reset

@dogcody

I believe there is a breakdown in communication. What they are trying to tell you is that your email address is no longer tied to active subscription. When an account is no longer with AT&T and the email address becomes a free address. Once the email address becomes free then we are no longer obligated to support it, which is why this should have been resolved through the digital access center as mentioned above. However, if you were one of those that became a frontier customer then not sure if they have the tools to help you. 

Regardless, I believe that I can help you. Shoot me a private message with the email address you are having troubles with.


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T App. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.


Have email issues? Contact the Digital Assistance Center at 877-267-2988

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 10
Tutor

Re: password sbcglobal old account why cant you access to reset

NO help at all from u people, after 8-10 hrs thru 3 days, was told old account and could not be reset

Even though still have sbcglobal as a sub acct, so why is there no support. Just for a reset/ or tmp password to be sent to me and you cant't do that???????

 

Never will do business with AT&T and rest assured will advise anyone I know to do the same.. u should change the name of tech support to NO teck support.

Message 9 of 10
Community Support

Re: password sbcglobal old account why cant you access to reset

@dogcody

Re-read my post, I told you why the support line couldn't help you. And then I said that I CAN HELP YOU, but I need you to send me a private message with the email address in question.


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T App. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.


Have email issues? Contact the Digital Assistance Center at 877-267-2988

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 10
You must type a description before you click preview or reply.
Share this topic
Announcements

Having trouble with your email? Need to change your password? Has your email been hacked? Check out the links below for help! Don't Forget To Search The Forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support