Tutor
•
4 Messages
i cannot send emails.
i received an email from att to switch to the new att email because i had not done that previously. i confirmed the switch and since then, i cannot send any emails. when i send, i am seeing a buffering symbol that goes round. i also had sent an email to africa before the confimed switch and found that someone was trying to access my email in nigeria. please help. thanks
Accepted Solution
Official Solution
_xyzzy_
Expert
•
15K Messages
5 years ago
If you got such an email it wasn't att who sent it. It was a phishing email and you should not have clicked anything and should have trashed it. So now you need to check your email settings to see what may have been changed. Below are my standard list of things to check.
0
Unodos
Tutor
•
4 Messages
5 years ago
I changed my password as suggested, but I cannot find the settings for mailboxes, filters and security. I am using google chrome and when I go to settings, I do not see these settings. can you direct me where to look? thanks for all your help.
0
0
Unodos
Tutor
•
4 Messages
5 years ago
I figured it out! I was not on the new att email screen. Anyway, I checked all settings as you suggested. No suspicious entries. I changed my email password. I went back to send an email, and it worked! I believe you solved my problem. Thanks, you are the best!
0
0
_xyzzy_
Expert
•
15K Messages
5 years ago
As I included in my list I suggest you change your security questions too. You do that through your myAT&T profile.
0