Explore & discover

Helpful Links

i cannot send emails.

Tutor

i cannot send emails.

i received an email from att to switch to the new att email because i had not done that previously.  i confirmed the switch and since then, i cannot send any emails. when i send, i am seeing a buffering symbol that goes round.  i also had sent an email to africa before the confimed switch and found that someone was trying to access my email in nigeria.  please help.  thanks

525 Views
Message 1 of 5
ACE - Expert
Solution
Accepted by topic author
Accepted by Unodos
‎06-04-2019 1:14 PM

Re: i cannot send emails.

i received an email from att to switch to the new att email...i confirmed the switch...

If you got such an email it wasn't att who sent it.  It was a phishing email and you should not have clicked anything and should have trashed it.  So now you need to check your email settings to see what may have been changed.  Below are my standard list of things to check.

 

  • Change your password and security questions. The link I supplied allows you to change the password three ways; using your security questions, using your recovery email address, or by snail mail.
  • Log into your webmail through start.att.net and click the settings gear->more settings. In there you will see a number of commands on the left. The ones that need checking are Mailboxes, Filters, and Security and Privacy.
  • Mailboxes. Click that and choose an account in the Mailbox list to bring up that account's settings panel on the right. Check the Reply-to address and see if it is suspicious. Blank it out if you don't want that set. Check the forwarding setting and make sure it is blank or what you want. Check the other settings there as well. When you are done click the Save button at the bottom to update that account's settings.
  • Filters. Look for suspicious filters and subtle filter names like '.' (a dot). Remove them and click the Save button.
  • Security and privacy. Make sure no addresses are defined who's email you don't want blocked. Click Save to update those settings.
  • Contacts list.  While it doesn't affect the running of the webmail it's still good to check to see if everything you expect is there.

___________________________________________________

This is a public forum and I am a customer just like you. If you find this post helpful in solving your problem then feel free to kudo it. If it is also the solution then consider clicking "Accept as Solution".
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 5
Tutor

Re: i cannot send emails.

I changed my password as suggested, but I cannot find the settings for mailboxes, filters and security.  I am using google chrome and when I go to settings, I do not see these settings. can you direct me where to look? thanks for all your help.

Message 3 of 5
Tutor

Re: i cannot send emails.

I figured it out! I was not on the new att email screen. Anyway, I checked all settings as you suggested. No suspicious entries.  I changed my email password. I went back to send an email, and it worked!  I believe you solved my problem.  Thanks, you are the best!

Message 4 of 5
ACE - Expert

Re: i cannot send emails.

As I included in my list I suggest you change your security questions too.  You do that through your myAT&T profile.

___________________________________________________

This is a public forum and I am a customer just like you. If you find this post helpful in solving your problem then feel free to kudo it. If it is also the solution then consider clicking "Accept as Solution".
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support