email password reset

want to reset email password for a sub account, not main account login.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

I believe you can do it from the primary by getting into Manage Accounts through the primary's myAT&T . Alternatively log into myAT&T using the sub-account's email and password. Also could use Forgot ID/Password. And finally the "forget" when trying to login to start.att.net or the webmail.

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bentley78

Employee

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2 Messages

5 years ago

Will give this a try, thanks.

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Juzplyn

Contributor

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1 Message

5 years ago

Hi. I tried resetting a sub account password but it says the sub account is now linked to an att access id and I no longer have permission. How do I get the att access id and permission now to my sub accounts?

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RCARPEN128

New Member

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1 Message

2 years ago

I am having the same problem? Were you able to get any help on this?

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ATTHelp

Community Support

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231.2K Messages

2 years ago

Thanks for reaching out @RCARPEN128, we'd be happy to help you reset your email password.

You can try out these steps to reset your password:

Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
Create your new password.

Please reach back out and create a new thread if you have any further questions, and we'll be here to assist you. Thank you for contacting AT&T Community Forums.

Robert, AT&T Community Specialist

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AT&T Community Forums