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ftwsparty's profile

Contributor

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1 Message

Monday, February 25th, 2019 3:05 PM

email is blocked from being received

Email from a Chinese email account is blocked, although I can send email to the same address

 

Accepted Solution

Official Solution

Community Support

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230.7K Messages

5 years ago

Hello @ftwsparty,

 

Thanks for reaching out on the forums, we're here to help! Are you using a third party mailbox such as Outlook? Additionally is the sender receiving any undelivered emails back?

 

You may want to check your inbound and outbound server settings. Your inbound mail server (IMAP) should be set to Server - https://soc.att.com/2Xq7Rda, Port 993, and Requires SSL - Yes. For more details about these settings check out this Email Troubleshooting support article for more information. We hope this helps!

 

James C., AT&T Community Specialist

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