can't update outlook

Tutor

can't update outlook

I use Outlook to read my mail.  In November I received an email from AT&T that I needed to update my settings or I will no longer be able to use Outlook.  I clicked on the link provided and launched the AT&T Email Updater.  The updater said:

 

"AT&T Email Updater has not found any email account that require an update.

This could happen if:

  1. All your email accounts already comply with AT&T settings.
  2. You don't have any email client accounts configured (ex. Outlook or Outlook Express)."

Outook no longer works to check my mail.

Message 1 of 6 (965 Views)
Solution
Accepted by topic author Bobbrom
‎09-30-2015 1:39 AM

Re: can't update outlook

Have you attempted to manually change the settings?

 

The new settings, found here, indicate the following:

 

  • Incoming (POP3) server: inbound.att.net on port 995
  • Outgoing (SMTP) servier: outbound.att.net on porn 465
  • SSL Required
Message 2 of 6 (935 Views)
Highlighted
Mentor

Re: can't update outlook

I  have  att  e-mail  also?  I  use  internet  explorer   or  my  google  chrome 

 

Message 3 of 6 (911 Views)
Tutor

Re: can't update outlook

Thank you for you reply.  When I manually tried to update the settings, I tested it and received the following error messages:

 

Log onto incoming mail server (POP3): Cannot find the e-mail server. Verify the server information in your account properties.

 

Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

Message 4 of 6 (887 Views)
Community Manager

Re: can't update outlook

Hey, Bobbrom!

 

Thanks for posting. Julywashere's advice should have worked. If it didn't, please send us a private message by clicking here so we can investigate.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (853 Views)
Tutor

Re: can't update outlook

It worked! I forgot to change the ports and use SSL inscription.  Thanks Julywashere!

Message 6 of 6 (841 Views)