Contributor
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1 Message
can't log on to email
When logging into my email account after putting in my user id, I can't put my password in it is already put in for me not enough time to enter my new password that I just created jumps to next screen saying wrong user id or password.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi there @inbater,
We understand that you are unable to get into your email. We can help with that.
The first step is to always reset your password. As well as, it looks like your passwords are already saved in the broswer.
Depending on the browser, what you will need to do to clear that up is to clear the cache and cookies as well as any saved passwords. After that, do a complete shutdown and reboot of the computer or device that you are using.
Try those tip and let us know.
Matthew, AT&T Community Specialist
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