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can no longer sign in to my flash.net e-mail account

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can no longer sign in to my flash.net e-mail account

I had no problem accessing my flash.net account yesterday and today I can't sign in on any device.  It won't accept my password and if I say "forgot password" it returns a message that says "we can't sign you in right now. Please to try again later."

 

This is very frustrating!  How can I get to my e-mail account?

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Message 1 of 9
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Accepted by majorv
‎10-03-2018 1:24 PM

Re: can no longer sign in to my flash.net e-mail account

Hi @majorv,

A security upgrade is coming to AT&T email, so if you have certain email programs or apps, you’ll have to update your settings. Learn more about the security upgrade. If your program or app is affected, be sure to create a secure mail key. You’ll need it to set up or keep getting your AT&T email with a desktop program or mobile app.

Dee, AT&T Community Specialist

 


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Message 2 of 9
Tutor

Re: can no longer sign in to my flash.net e-mail account

I tried this with my flash.net accounts, and it didnt work on WindowsLive Mail.  That's the program I use and am most comfortable with.  WHY are you changing things?  I've had these addresses for almost 20 years, and am seriously considering cancelling my account because of these changes.  I have five email addresses for myself and family, and have always had the option to use POP so I didn't have to go into my browser to check these emails.  Now, either I get that stupid 'key' (which didn't work) or I have to use webmail.  Nope.  So what should I do? 

Message 3 of 9
Tutor

Re: can no longer sign in to my flash.net e-mail account

Re: can no longer sign in to my flash.net e-mail account

I tried this with my flash.net accounts, and it didnt work on WindowsLive Mail.  That's the program I use and am most comfortable with.  WHY are you changing things?  I've had these addresses for almost 20 years, and am seriously considering cancelling my account because of these changes.  I have five email addresses for myself and family, and have always had the option to use POP so I didn't have to go into my browser to check these emails.  Now, either I get that stupid 'key' (which didn't work) or I have to use webmail.  Nope.  So what should I do? 

Message 4 of 9
Tutor

Re: can no longer sign in to my flash.net e-mail account

Well, it's checking again.  You people need to fix your email servers.  And give us a system status page that's updated when there's a problem please. so that we don't have to scour the net looking for answers.

Message 5 of 9
Contributor

Re: can no longer sign in to my flash.net e-mail account

only one of my 12 my flash.net accounts is  giving me the "incorrrect password " message   ... on my 25 yr old flash.net legacy account.

 

what is the answer to fixing this?

Message 6 of 9
Contributor

Re: can no longer sign in to my flash.net e-mail account

ok i read the security upgrade thread...  

iPhones & iPads running iOS 9.0 and above
  • Apple Mail
  • Outlook Mobile
  • Yahoo Mail app

 these use the OAuth and my password is being rejected

Message 7 of 9
ACE - Expert

Re: can no longer sign in to my flash.net e-mail account

 these use the OAuth and my password is being rejected

Then don't use the password or OAuth and try a secure mail key instead.  Read this (which includes a link to how to create a secure mail key).

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Message 8 of 9
Tutor

Re: can no longer sign in to my flash.net e-mail account

Actually, to get access to my flash.net account back I had to call AT&T customer support, and they reset my password. I think whatever changes they’re making can affect your account, because I did not get locked out for forgetting my password. 

Message 9 of 9
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