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blocked IP - can't email sbcglobal.net, att.net

Voyager

blocked IP - can't email sbcglobal.net, att.net

Hello,  we installed a new internet line at our company, unfortunately the public IP is being blocked by AT&T domains.  We have already tried several times emailing abuse_rbl@abuse-att.net to unblock our IP, but got no reply.  Our on-premise Exchange Server is secured, fully patched, and NOT sending any spam whatsoever.  Reverse-DNS is also properly set up. 

 

Who may I contact to get this resolved? 

 

Thanks,

Jon

 

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Message 1 of 4
Administrator

Re: blocked IP - can't email sbcglobal.net, att.net

Hi There @abc1040

We understand that you are unable to reach sbcglobal and att email domains. You have already taken the proper steps in order to get this corrected.  

 

We do ask that you please be patient while we investigate and implement the resolution to get your ip address unblocked to you can email your customers.  We will get to each and every customer in turn and we will get you unblocked.  

 

Thank you for letting us know. 

 

Matthew, AT&T Community Specialist


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Message 2 of 4
Voyager

Re: blocked IP - can't email sbcglobal.net, att.net

Hi Matthew, thank you for the response, which is the only one I have received so far so I do appreciate it.  Assuming the investigation checks out OK, can you advise how long it normally takes to unblock the IP?

 

Thank you,

Jon

 

 

Message 3 of 4
Administrator
Solution
Accepted by topic author
Accepted by abc1040
‎04-18-2019 1:27 PM

Re: blocked IP - can't email sbcglobal.net, att.net

Hi @abc1040,

 

You will normally get a response from the abuse team in 7-10 business days. If you have not received a response, we recommend sending another email to them.

 

Dee, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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