Voyager
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2 Messages
blocked IP - can't email sbcglobal.net, att.net
Hello, we installed a new internet line at our company, unfortunately the public IP is being blocked by AT&T domains. We have already tried several times emailing abuse_rbl@abuse-att.net to unblock our IP, but got no reply. Our on-premise Exchange Server is secured, fully patched, and NOT sending any spam whatsoever. Reverse-DNS is also properly set up.
Who may I contact to get this resolved?
Thanks,
Jon
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @abc1040,
You will normally get a response from the abuse team in 7-10 business days. If you have not received a response, we recommend sending another email to them.
Dee, AT&T Community Specialist
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi There @abc1040
We understand that you are unable to reach sbcglobal and att email domains. You have already taken the proper steps in order to get this corrected.
We do ask that you please be patient while we investigate and implement the resolution to get your ip address unblocked to you can email your customers. We will get to each and every customer in turn and we will get you unblocked.
Thank you for letting us know.
Matthew, AT&T Community Specialist
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abc1040
Voyager
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2 Messages
5 years ago
Hi Matthew, thank you for the response, which is the only one I have received so far so I do appreciate it. Assuming the investigation checks out OK, can you advise how long it normally takes to unblock the IP?
Thank you,
Jon
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