- edited 04-14-2017 5:31 AM
We understand there have been a few questions regarding the notifications you have been seeing regarding how your email will be imported from 3rd party email providers to your Yahoo Webmail. Not to worry, your email address will remain active, that will not change. What will change is how email are retrieved from other email providers such as Gmail, Hotmail, or AOL email to your Yahooo Webmail account. Instead of using POP protocol, our members will need to use IMAP protocol. The key thing to know about the Internet Message Access Protocol (IMAP) is that it lets you view your email folders the same way on any device, as it’s all synchronized from a central server. With IMAP your inbox, sent, and customized folders look alike, and have the same content, whether you’re checking mail on your phone, tablet, or PC. This is more in line with how our customers use multiple devices to view content and keeps synchronized across all devices you use for viewing your email using Yahoo Webmail or Yahoo Mail app. You can read more about it here.
If you have further trouble, check out our Email Troubleshooting article.
***Edited to correct some confused statements and we thank the AT&T community for highlighting the issue.
AT&T Customer Care
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03-28-2017 8:33 AM
We know there are concerns regarding some messaging you are getting regard your mail. Not to worry, we have you covered!
Check out the information above.
- edited 03-28-2017 8:41 AM
You are confusing collecting mail into a third party client with importing -- they are not the same thing at all. Your "solution" has nothing whatsoever to do with the message that users of the web client are seeing. The message we are seeing specifically refers to importing -- the automatic pulling messages from one inbox to another so that users can see them all in one web mailbox.
As your signature block notes: you are an employee but the postings on this site are your own and don't necessarily represent AT&T's position, strategies or opinions. It is clear that most of the ATTCare team is totally unfamiliar with this particular feature...and are therefore providing misleading answers. You have marked your own misleading answer as a "solution" when it is no such thing.
I spent 45 minutes on the phone with a support rep who had to consult her next level support to get a straight answer:
Legacy account holders (those with other than att.net addresses) who are using the facility to pull mail from another legacy address will most definitely be affected. AT&T is supposedly in negotiations with Yahoo! to address the problem but there is no timetable to address it.
I think they are waiting to see how many people complain before committing resources to fix it. If you are affected by this, please call ATT Technical Support (1800-ATT2020) and let them know you are unhappy. Do not be sidetracked by spurious recommendations to use an external client. Nor should you click the button on that prompt to stop collecting or remove the account from your settings (you may not ever be able to re-enter it if you do that).
03-28-2017 8:43 AM
No, you do not have anyone covered. You have posted a misleading message that has nothing whatsoever to do with the problem. You need to delete your "solved" indicator because you have done nothing but add to the confusion.
- edited 03-28-2017 12:07 PM
@ATTU-verseCare, I have to agree with these posters.
Yahoo sent out an e-mail saying (paraphrasing the most common interpretation) that Yahoo would no longer retrieve e-mail from an external e-mail system for you and put it in your [att/yahoo] e-mail box. Yahoo said this was happening on 3/31. There are multiple posts of this. In one case, the e-mail address mentioned appeared to be the AT&T customer's primary e-mail (which happens not to end in "@att.net" but "@sbcglobal.net").
If this message was intended to tell people that their e-mail client could no longer use POP to retreive mail from YAHOO mail servers, it failed miserably on so many levels and YAHOO should send a new e-mail message explaining what they meant.
After March 31st, email from your external account will no longer be importedYou are currently importing email from:email@example.comExisting emails from that account will remain in your inbox, but no new emails will be imported.
- edited 03-28-2017 12:00 PM
@ATTU-verseCare All you succeeded in doing here is to add more fuel to the fire of confusion surrounding this POP vs. IMAP vs. mail IMPORT controversy. Your post is not a solution and it's obvious you don't understand the situation.
03-28-2017 4:57 PM
Here is an email that I received from AT&T regarding POP3:
Tell us whether or not we can still use POP3 to download our email or are you going to force everyone to use IMAP???
@ATTU-verseCare According to one of your own people in an email to me and shown below, POP3 is not going away, Please do not spread Fake News.
"POP3 is not going to go away, however we do encourage you to move to iMap as it is a more stable technology."
AT&T Mail Support
AT&T Entertainment Group
MOBILIZING YOUR WORLD
02-14-2018 7:13 PM
So how do I fix my yahoo mail on my iPhone and iPad that keeps coming in "no content" or "sender sent in incorrect format- ask sender to resend in different format" but no details??
yahoo mail is a mess and I dint know how to proceed? In settings my mail yahoo mail says "SMTP" for outgoing mail server.
thanks in advance for any direction! I obviously cannot call yahoo for help... And their form hasn't helped.... Where do I begin to fix this? Thanks!
02-14-2018 9:53 PM
02-22-2018 11:21 PM
Sorry xyzzy. I thought my problem with yahoo mail was directly related to this post - and may other forums order not starting new posts when all ready exist. My apologies. I will start new thread. Thanks for setting me straight.
02-23-2018 12:18 AM
@FrustratedinIN - It is ok to add a "me too" post to an already existing forum if the "me too" is the exact same problem. This particular thread revolved about the confusion about the word "import" in a yahoo announcement last year.
Note, sometimes it's just better to start your own thread to potentially get more attention.
04-25-2019 3:33 PM
I am definitely not happy to hear this. I have an archive in Vista mail going back to 2010 and in XP to 2004. I keep a Vista machine alive for that because Outlook (IMAP) keeps moving things out of my inbox into what it thinks an archive is and then deletes them or if I set it so it looks like the inbox remains in my control, they go straight to trash in 30 days. I had to settle with IRS back to 2006 in 2016. ALL my information was recoverable and still is on the Vista machine. NO, I'll set up my own server before I allow this. You can put all your stuff up for hack if you want. Not me.
04-25-2019 6:44 PM
I am definitely not happy to hear this.
Hear what? The topic of this thread was the debate about what "import" actually means. It means the att/yahoo email will no longer fetch email from other email account (be it on another email service or it's own service). It did not mean POP support was going way for email client apps. It's 2 years later since this thread was started and both POP and IMAP still exist today. And there is nothing stopping an account from forwarding it's incoming email to some other account. None of this has anything to do with the problems you are describing so you too should start your own thread.
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